Another Dodgy Microfinance Fund?

I’m often asked “who are the good guys?”.

It’s fair to say my reporting is somewhat skewed towards the less-than-ethical players, but is the entire sector rotten? I like to think not. I’m hesitant to say “XXX fund is a good one” for a variety of reasons, but I know very few to which such a phrase could possibly apply, and it only takes one outlier to undermine my case. Funds which are often referred to as “clean” include Opportunity International, Vision Fund, Cordaid, Oikocredit, Triodos etc. I don’t know all these guys, and my recent post shed some doubt over at least one of Oikocredit’s investments. There may be other possibly “clean” funds, this list is not exclusive, but I thought I would have a sniff around the so-called “good guys” after receiving yet another email this weekend along the lines of “is XXX a good fund to invest in or work for”?

It’s quite hard to investigate microfinance funds, because they generally disclose very little information about their portfolios. Given that there is clearly much to be ashamed of in the microfinance sector at large, unwillingness to disclose information about a portfolio makes me nervous: if your MFIs treat their clients fairly, have an impact on poverty and charge reasonable interest rates, why not list them on your website? Why not state the APRs charged? Why not provide evidence of an impact of poverty rather than a few isolated success stories and some meaningless statistics like “number of women served”? I don’t care how many women have been “served”, I want to know how many women have been “helped”, and I want proof of such claims. For all the rhetoric about transparency that these funds bang on about, they are remarkably non-transparent themselves. Funds are generally un-regulated, un-rated, opaque and provide much of the fuel for the fire that is currently raging in the microfinance sector.

I was asked specifically about Opportunity International in a talk at Politics and Prose in DC, to which I replied that they were one of the better operators, I was hard pressed to think of a scandal involving them, but that I hadn’t had a thorough look. I would place Cordaid in the same category. Until now.

When a negative documentary about microfinance came out in Holland a few months ago (not the KRO-Reporter documentary based loosely around my book), Cordaid jumped to the defence, distinguishing themselves from such outrageous activities. They acknowledged that extortionate interest rates exist, but they avoid them like the plague apparently. They operate in the most challenging regions, often post-conflict. The interest rates their MFIs charge are typically 2% to 5% per month. This may sound reasonable, but in fact if these are flat rates and there are fees and forced savings, this can amount to well over 100% per year in APR terms, but let’s put that issue aside until more information is forthcoming. They expressly state that the alternatives faced by the poor they serve would be the famous evil moneylenders who may charge up to 10% per month. We’ve heard that argument before – we’re cheaper than the evil moneylender so therefore we’re ok. Anyway, they also perform a rigorous social impact assessment apparently, with their Social Performance Assessment Tool, which covers topics such as over-indebtedness, unfair debt collection practices, functional complaints procedures offering clients some form of protection etc. Naturally they endorsed SMART Campaign which specifically encourages reasonable and transparent interest rates. They’ve been in microfinance for 22 years and have seen that it works, despite the fact that most academics have somehow missed this, but that’s a story for another day. And they were one of the early funders of Chuck Waterfield’s magnificent MFTransparency initiative, which publishes the actual rates charged by MFIs.

So, they must have been a little disappointed when MFTransparency published the interest rate data on one of their partners in Tanzania – Tujijenge:

The black line in the graph shows the average APRs charged by MFIs in Tanzania (very small loans are generally more expensive than larger loans). The green bubbles are Tujijenge’s various rates charged, almost all of which are above the national average. Their most expensive loan, the Group Loan, is quoted as 36% per year, but in fact costs up to 97.7% a year – quite a margin of error. However, when the forced deposit is taken into account, the maximum rate rises to an impressive 150.6%. I’m not one to quibble about a few percentage points here and there, but if someone tells me an item costs $36 but it transpires that it actually costs a slither over $150, I may raise an eyebrow.

In a previous blog I discuss this questionable MFI at some length, but if I may repeat just one highlight from the social rating of Tujijenge:

“[1] Despite the fact that over-or cross indebtedness is high amongst the clientele, no specific measures are put in place to limit the risk; [2] Information given to client is not sufficient to guarantee transparency on pricing as clients are not given the effective cost of the loan and documentation of transaction is not given to all members of groups; [3] Current policies and procedures do not sufficiently prevent the occurrence of inappropriate collection practices, which have been noted in the recent past.”

Read the blog for a fuller description of quite how flawed this MFI is. It seems to refute most of Cordaid’s claims. Anyway, the bottom line is that I struggle to name a decent microfinance fund. It is facile to tear to pieces the likes of Triple Jump, Oxfam Novib, Grameen Foundation USA, Deutsche Bank, Citi, Standard Chartered, Calvert Foundation, Incofin, Blue Orchard, responsAbility etc. In fact, it is so easy to criticise these guys it is not even that interesting anymore (actually that’s not true, the forthcoming exposé on Citi will be eye-opening). Opportunity, Triodos, Oikocredit, Cordaid etc. are generally off the radar, but these latter two have recently emerged as somewhat hypocritical. Everyone makes mistakes, and I do not doubt that the majority of their investments are in fact to good, clean, ethical MFIs struggling to help the entrepreneurial poor with affordable credit.

But if their due diligence is so sloppy as to allow the likes of Tujijenge to slip through the net, how many other such cases are there? As long as one has the ability to read a rating, you can spot the flaws with such institutions without leaving your armchair, and Cordaid managed to miss it. Are there other such cases in their portfolios? Probably, yes – I’ve hardly had a look yet, but within minutes came up with one that has been openly accused inappropriate debt collection practices, encouraging over-indebtedness, a total lack of transparency over interest rates and charges some pretty eye-watering interest rates. I wasn’t even looking for trouble.

I went to the Planet Rating website to see if there was an MFI with an even worse rating for “client protection and ethical finance” than Tujijenge, and to my horror there was: Socremo in Mozambique. I don’t have access to all the ratings, and not all MFIs are rated, so this is not rigorous analysis, but it does look like Tujijenge is approaching the bottom of the barrel. Tujijenge’s full social and performance ratings are freely available on the Planet Rating website. Planet Rating publish all ratings 2 years after publication, which I consider to be a true act of transparency and applaud them for this.

Now, even more enlightening is to observe what these funds do when they are confronted with evidence of malpractice. I am still awaiting a response from MyC4 about Tujijenge, and will close my account at MyC4 at the end of this month if no credible response is given. Kiva’s founder and their CEO, Matt Flannery and Premal Shah asked me to have a chat when I pointed the facts about Tujijenge out to them, but then cancelled the call and failed to arrange another. Given the farcical nature of Kiva I cannot be bothered to pursue them – see my previous posts on this institution (or almost any intelligent comment on the institution). Let’s see if Oikocredit or Cordaid step up to the plate.

So, my conclusion remains that not all microfinance is bad. I know some decent individual MFIs. But when it comes to the microfinance funds, I still struggle to think of a good one. Even the ones I thought were clean appear a little dubious. So, is it much surprise that academics are increasingly challenging whether microfinance works at all as a poverty alleviation tool when we have these jesters in charge of the financing of the sector? I stated in my book that Mongolia seemed like quite a good country overall for microfinance, and then along came an EBRD paper on Mongolian microfinance stating the opposite. I quote excerpts from a summary:

“The results at least partially support the growing body of evidence that microfinance doesn’t make much of a dent in poverty, as incomes remained static in both loan groups. It might just be too early to observe significant change…. But more and more research suggests that micro-finance is no poverty slayer, contrary to early optimism…. As regards business creation and household well being (measured by food consumption), the group loans were more effective…. For individual loan recipients, no impact was observed. Much of the lending didn’t go towards small business creation. In fact, half of the money went to consumer items.”

It is really dangerous saying anyone is honest in this sector, or that any fund is good, or that any region has shown genuine progress, because you just risk being ridiculed. If anyone knows of a clean fund, please tell me, I am desperate to find one. I do not go to the extent of some critics of microfinance, who reject the entire concept as a joke. I have seen a few isolated cases to prevent me jumping to this conclusion. But when I look at the mainstream funds, listed above (and throw in the P2Ps as well), yes, I consider most of the sector to be a joke, but it is not necessarily because microfinance doesn’t work. It is because the institutions we entrust our funds to (who act as the gatekeepers between Joe Smith in Oregon with some spare cash, and Maria Gonzalez in remotest Paraguay who’s looking for a loan) are invariably dishonest. Please, prove me wrong. If you have a tip of a fund that you think is actually honest, leave a comment, and I will sniff around.

To date my advice to anyone considering investing or donating in a microfinance fund is simply: don’t. I hope to revise this at some point, if I stumble across a good one. Next on the list is Triodos, then Opportunity International. I finish with Damian von Stauffenberg’s legendary quote to the House or Representatives on the topic of the microfinance funds:

“… the microfinance funds on the whole, with some exceptions are not terribly transparent, if you go into their websites you will find beautiful pictures of what’s going on in Bangladesh or in a poor country but you will not get the kind of information that you would take for granted in any fund that you invest in here in the U.S., and that’s worrying, if people invest because its microfinance and microfinance is good and Muhammad Yunus is for it, that is sowing the seeds for trouble, and so I think yes, a lot more transparency is needed in the field of microfinance funds” (my emphasis)

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LAPO (Alumni) Break the Silence

I recently received a response to my blog-post “Doomsday”, which discussed a leaked document from Triple Jump and Incofin complaining about some of LAPO’s activities. The comment was from a group claiming to be students of LAPO. It’s as close as we’ve got to a formal response from LAPO. I would usually not bother posting or responding to an anonymous message from a generic email address, although it did appear to have originated from Nigeria at least. I cannot vouch for its authenticity, but it was sufficiently interesting to dissect. Thus I reproduce the entire comment in red text, and respond to it in black text for clarity.

We are alumni of LAPO, who have worked with LAPO for number of years and are in various fields of endeavor. What binds us together is the quality of training and experience  we received during our years at LAPO.

Conveniently the comment is unsigned, and cannot be considered an official response from LAPO, who are yet to make one. My name is on the front of my book, the names of the authors of the various rating reports these “students” refer to are on the front of their rating. Transparency?

Our concerns
•    Over the past few years, we have watched with utter bewilderment the smear campaign by Hugh Sinclair to rubbish an organization, which a lot of dedicated young Nigerians labored  very hard to build for over two (2) decades. 

I had presumably persuaded two professional rating agencies to join this smear campaign; the New York Times; Berrett-Koehler publishers; and endless other media outlets. Chuck Waterfield was presumably part of the conspiracy as well, and when Kiva, Calvert Foundation and eventually Triple Jump/Oxfam Novib/ASN Bank pulled out of LAPO, they did so on the basis of false information. The Dutch channel KRO-Reporter was also in on it.

I leave it to the (informed) reader whether they believe this conspiracy theory, but would refer to Occam’s Razor in such cases: “other things being equal, a simpler explanation is better than a more complex one.” A simpler explanation might be that LAPO was a questionable but very profitable MFI that led investors to salivate at the potential to benefit financially by supporting such an institution, and turn a convenient blind-eye regarding the impact upon the poor? We have to at least consider this possibility.

•    We are however peeved with choice of words and temperament in his comments and reference to LAPO. We strongly feel that  even in the act of whistle blowing there should be some level of decency and legal boundaries

So sue me. LAPO and its investors haven’t denied a single claim to date, resorting to utter silence. The book was meticulously fact-checked, legally reviewed etc. so if they wish to take legal action, by all means do so. We suspect LAPO’s investors might be a little hesitant to have their dirty laundry aired even more publicly for all to see. Does LAPO, or its investors, wish to engage in full disclosure of the activities that took place in a public arena? I would be delighted to do so, as there are still some unanswered questions, particularly relating to Grameen Foundation USA and their knowledge of events before and after they guaranteed the Citibank and Standard Chartered loans to LAPO. Bring on full disclosure. Those with nothing to hide have nothing to fear. However, I congratulate the author(s) on the use of the word “peeved” – a great word that one hears all too rarely nowadays.

Our aim
•    While we appreciate the dignified silence of LAPO Management in the face of this persistent unwarranted attacks over the last three years, we strongly feel that half-truth and falsehood when repeatedly peddled unchallenged would take the form of truth particularly for those who do not have the benefit of knowing:

i)    the other side of the story and
ii)    the real motive of the peddler

I am not sure of the distinction between dignified silence and cowardly silence. The only immediate time I can remember when LAPO publicly commented on anything was when they claimed to have reduced the interest rates, which turned out to have been a lie, confirmed in the rating reports, by MFTransparency, and reluctantly admitted by Oxfam Novib’s CEO Theo Bouma in the recent KRO-Reporter documentary. LAPO’s original press release announcing the “reduction” was subsequently removed from their website but is available on mine.  But, if LAPO would like to formally comment they are free to do so. However, in order to save us all time, could they carefully read the book and the source documents first?

The interesting thing here is that their response does not state either the other side of my story or the real motive of “the peddler”, aka “heretic”. I was so looking forward to hearing about my actual motive!

•    The other danger is that the peddler becomes bolder and will devise more channels to make the half- truth and downright falsehoods seem factual. We have seen this trend emerging in Sinclair’s campaign which began with his wife’s verbal assult on the Founder of LAPO  in 2009; his  writings  under various pseudo such  as Street cred;  various calls, threats of being ‘taken to the media’ and slanderous comments on LAPO to the organization’s partners; his ‘famous’  book and  now a web platform.

I love it – my wife verbally assaulted the CEO? It is true that a woman did ask a question in the AGM of ASN Bank, which was presumably her right to do so under Dutch law as a shareholder of ASN Bank – in Holland there are laws whereby shareholders can hold their boards accountable, I am not sure of the situation in LAPO, but to describe this as an assault is farcical. The question was reproduced in the KRO-Reporter documentary, is reproduced in full on page 142 of the book and available to listen to on my website (footnote 8), and is very polite. In a nutshell: “what social impact are you having at such high interest rates?”. A reasonable question given the glaring information available at the time and confirmed since, and no one has actually suggested that LAPO’s interest rates are anything other than “high”. This was an act of accountability, of freedom of speech, and one enshrined in the shareholder rights in Holland. It is a foundation of the corporate legal system not only of Holland, but of many democratic nations. The fact that the author(s) consider this a verbal assault perhaps says more about their stance on accountability rather than that of the woman in the ASN Bank meeting who asked a perfectly legitimate, polite question. Even ASN Bank didn’t consider it an assault, according to their (feeble) written response to KRO-Reporter, who reproduced the question in full. An inconvenient question perhaps, but valid nonetheless.

I am assuming ‘pseudo’ refers to pseudonyms – fair point, I concede that one. “Avatar” is another word. “Alumni of LAPO” is not much more transparent. ‘Various calls and threats’ – please elucidate. The book is not about LAPO, it is about LAPO’s investors. LAPO is merely another example of an exploitative MFI, of which there are hundreds, and LAPO is not necessarily the worst: Compartamos in Mexico charge even higher interest rates, Andhra Pradesh showed that mistreatment of clients can be more damaging than LAPO’s mere client desertion.

We are declaring emphatically that this half-truths, falsehood and reckless comments on LAPO MUST be confronted now.
Who we are to address
We are not addressing those who know LAPO so well and have discovered the falsehood and real motive of Hugh Sinclair. We are rather trying to enlighten persons and institutions who have little or no knowledge about LAPO beyond the tales by Hugh Sinclair

Please, tell me what my real motives are, I am so keen to hear these! Once again, an allusion to ulterior motives without definition. Even I am curious now! And what about the investors Kiva, Calvert, Triple Jump, Oxfam Novib, ASN Bank etc. that pulled out of LAPO – in which camp do they sit? Are these in the camp that have no knowledge about LAPO? They were LAPO investors. Ironically the anonymous author(s) might in fact be correct, they probably did have no knowledge about LAPO, but when they did, their actions were fairly clear.

What are the issues?
We will address the issues Hugh Sinclair has raised since 2009 which have been rehashed in this blog. The only difference is that at every presentation, they are ‘enhanced’ with outlandish claims and half-truths  to make them believable to the unsuspecting!
Illegal operations
Those informed on the local non-profit microfinance context have made their comments on this accusation,  through channels we know Hugh Sinclair had access to. Repeating it here is part of the mystery about Hugh Sinclair and his campaign against LAPO. We summarize the non-profit microfinance context in Nigeria thus:
•    Non-profit microfinance institutions operate savings and loan schemes which are  indigenous to West Africa. A major feature of these institutions is that members who are borrowers make contributions to a ‘loan fund’ from which ONLY them (the member-savers) can borrow. It was these pools or ‘loan funds’ early donors provided grants to support. To our knowledge, LAPO and several non-profit microfinance institutions still in operation in Nigeria do NEITHER accept deposit from the public NOR make loans to non-savers.

Indigenous they may be, but I am very careful in the book, if these students read it, to state that according to two rating agencies, they are also illegal. Note that I am equally careful to stress that it is the intermediation of savings which the rating agencies consider illegal, and that this is their choice of word, not mine. I cite every reference with page numbers from the original reports. It seems that this email is misdirected: LAPO’s students apparently disagree with the rating agencies rather than with me regarding their bank’s legal status. But perhaps more fundamentally, any astute reader of my book will have picked up fairly promptly that any so-called smear campaign is not against LAPO, or Compartamos, or any of the other shady institutions one might care to select from the generous supply the microfinance sector has available, but against the investors. I found this review of my book particularly astute precisely for this reason – it summarises the implicated parties but doesn’t even mention LAPO. They’re a sideshow.

•    After a number of rating exercises on local microfinance NGOs, rating agencies which Hugh Sinclair has copiously quoted on this, now know better.

I use data and ratings up to the Planet 2011 rating. I haven’t seen a rating since then. If things have changed, hopefully for the better, then this is great news. Do tell us about it. Maybe publish any more recent ratings perhaps? It does appear that LAPO did in fact get a banking license eventually, as I mention on page 182. I meticulously reference every claim in the book, whereas this email makes no reference to any independent, verifiable document. It’s simply what the “alumni of LAPO” seem to believe.

•    It is preposterous for anyone to believe that LAPO with all its huge size and long history would have been allowed by regulatory authorities to carry out illegal savings mobilization!

Er, whether the Central Bank of Nigeria’s tolerance of these activities is preposterous or not is a matter of personal opinion. However, some would say that the regulatory oversight of financial services in “developed” countries has been somewhat preposterous over the last decade or two, evidenced by the recent financial crisis, so it is not inconceivable that such attitudes have reached further afield. Bernie Madoff provided us with an example of how preposterous the regulatory oversight was – and he also ran a large institution with a long history. But yes, I do personally find that the existence of institutions charging these sorts of interest rates with these levels of transparency, given the long list of criticisms about LAPO raised repeatedly in the ratings, does raise some serious questions about the regulatory oversight not only of institutions such as LAPO in Nigeria, but also of the funds that invest in LAPO, based in these so-called “developed” nations, this latter point being the focus of my book as the astute reader will have detected.

High Interest rate
•    Hugh Sinclair continued to quote various rates from various sources as it suited him. However, he has never made the following outlandish claim before as he makes this blog: “But instead increased it And(sic) not by a few basis points as we are accustomed to in Europe, but BY whopping 144% “(emphasis ours).

It’s not their emphasis, but their mis-quoting. I believe the original quote was ‘To a whopping 144%’, although I’ll have to check this. The 144% claim comes from the extremely well-recognized Chuck Waterfield, who founded the interest rate transparency website MFTransparency. His reputation is unprecedented, his work is respected by almost everyone in the entire microfinance sector, and he is a person of unquestioned integrity. Grameen Foundation announced that he would be visiting LAPO to verify the interest rates, but alas the report was never published – it was apparently a ‘private’ rating. Nonetheless, Planet Rating published the finding in the 2011 report. If LAPO refute this claim, then I suggest that they publish this report, and criticise either Chuck Waterfield for making a mistake, if that is what they boldly believe from possibly the most qualified person on Earth regarding calculating microfinance interest rates; or criticise Planet Rating for publishing this so brazenly in their 2011 report, which LAPO failed to notice for some reason in the review process of the rating prior to its publication. But let’s get this crystal clear – I do not calculate a single interest rate in the book, I only cite those reported by the likes of rating agencies, MFTransparency and the New York Times, and in all cases cite the source of such claims. These three sources can hardly be discarded as “various rates from various sources”. This email has so far produced not a single scrap of evidence actually refuting any of my claims and is not even signed.

So, to clarify this further I wrote the following email to Chuck Waterfield on 25/10/12:

Dear Mr. Waterfield,

The 2011 Planet Rating of LAPO made the following comment on page 7, directly referencing your company. Could you please confirm whether Planet Rating’s references to your work are accurate.

“However, Microfinance Transparency also noted that as the client remains with LAPO, the APR can reach between 99% and 144% by the third year (depending on the loan amount and increase at each cycle) due to the cost of accumulating weekly savings that cannot be withdrawn.”

I received the following reply from Mr. Waterfield later that day:

“The quote included in the Planet Rating report is entirely accurate, fully and correctly stating information that was contained in the LAPO Pricing Certification Report produced by MicroFinance Transparency.  LAPO provided this report to Planet Rating, and Planet Rating quoted the material correctly.  LAPO provided material to MicroFinance Transparency that was used to generate the rates of between 99% and 144%.  The material and methodology used are contained in that report.”

So, LAPO (or its alumni) – are you still sure these rates are incorrect?

[I would like to point out here that there is no link between the URL of my website and Mr. Waterfield’s company, usually referred to as “MFTransparency”, to avoid any confusion. I have met Mr. Waterfield, respect him enormously, but our work is entirely separate]

When we read this we did not know whether to laugh or to weep.  Those who know LAPO for over 20 years will pity this peddler of falsehood. How can a microfinance institution increase its interest rate “by whopping 144%”.

You should weep rather than laugh, and for the sake of the poor. Once again, it is not BY a whopping 144% but TO a whopping 144% – I really hope you understand the difference between these two concepts. Who is the peddler of falsehood? I cite a reputable source, written by an industry leader, who has confirmed the validity of the comment once again. I suggest here that it is the author of this increasingly ridiculous response to my blog that is the peddler of falsehood, but I shall entertain the response simply to demonstrate the origin of falsehood.

The true position  is as follows:
•    In her over 20 years of operations, LAPO has never increased its interest rates, not to think of “by a whopping 144%”!

So, Mr. Waterfield is simply wrong? LAPO is in possession of Mr. Waterfield’s report, if they would like to publish this, we can review the methodology. I have never seen the report, I simply refer to the Planet Rating report, and would thus be interested to see the full document. Has LAPO complained to Mr. Waterfield for making this claim? Did LAPO refute the findings of Mr. Waterfield at the time?

•    While we were at LAPO and to our knowledge now, the only direction LAPO’s interest rates have gone is downward. Indeed in 2010, we are aware that rates and fees were massively reviewed downward and a ‘road map’ for further reduction was developed in 2011. We are aware that in its September 13, 2012 meeting, the Board of the Microfinance Bank approved further reduction of interest rate

This is wonderful. If there is one part of this apparent response which actually brings outright laughter, it is this section. LAPO attempted to decrease the interest rates, but instead increased them. They did this cleverly, as described in the book. The cost of capital to the poor, known as the APR or EIR in Europe or the US, consists of a number of components, of which the interest rate is the main one, but fees, forced savings etc. are others. What LAPO did was reduce the nominal interest rate but raise the other fees. Such that the APR actually rose. I will quote, once again, the Planet Rating report, which explains concisely this “massive” reduction in interest rates:

“The decrease in interest rates coupled with the increase in the level of cash collateral resulted in an increase of the average Effective Interest Rate (EIR) for the clients to 125.9% from 114.3% before” (page 5, right hand side).

If LAPO have actually decreased the interest rates since the last rating report (2011) then I applaud this move. Alas my book was unable to anticipate future events, however. If, on the other hand, the rates were reduced in response to the book, then I shall claim that as a victory on behalf of the poor.

But, as if more proof was required, in the KRO-Reporter documentary, Oxfam Novib actually admit that this was the case. Having claimed that they were attempting to pressure LAPO to decrease the interest rates, the interviewer points out that LAPO had not in fact decreased the rates, and the CEO of Oxfam Novib states: “They told us that they did. And later, after a new rating, I think at the beginning of 2010 off the top of my head, it turned out that they didn’t.”

It is important to add that:
•    The accumulated surplus generated from microfinance operations has never been appropriated by anyone. This was eventually used to capitalize LAPO Microfinance Bank.
•    LAPO offers a range of social empowerment services to its clients. These services include scholarship awards for secondary/High school education , legal aid, insurance cover for complications at childbirth  , fire in the market place and life.

What does this mean – “LAPO offers a range….”? We have to be careful which institutions we are referring to. Is this LAPO Bank? There are a number of affiliated institutions bearing the LAPO name, for sure. I don’t discuss them.

•    As at today, LAPO Microfinance Bank offers one of the lowest pricing in the local microfinance market in terms of total pricing. 

LAPO as a jester? and “the CEO of LAPO just pocketed 12% of the equity of the  company having enslaved  the best part of a million people in debt”

Once again, I refer to the 2011 Planet Rating, which states clearly “Shares will be allocated to LAPO NGO for 88% and for 12% to founder and Managing Director (MD) Mr. Godwin Ehigiamusoe” (page 4, left hand side). The fact that it has lent to nearly a million people is indisputable. The word enslaved is a fair description, in my opinion, of what such interest rates constitute. We are happy to refer to the legendary “evil moneylender” enslaving people in poverty, but the microfinance community has never had the courage to actually determine at which interest rate enslavement begins. In my opinion LAPO’s rates are well within this boundary. Mr. Waterfields excellent presentation on profitability and extortionate interest rates suggests a red line is passed when the ROE exceeds 25%, and that reported by LAPO in 2010 was 41.7% (page 17 of the same report).

This is the most UNFORTUNATE and SAD  comment of the blog, and indeed of all his comments and tirades against LAPO and our former boss over the years. He did not even get to this sad point in his book! We will request him to withdraw this statement for the following reason:
•    While the jester part is his opinion, the pocketing of 12% of the equity of the company is completely FALSE.
•    The CEO did NOT pocket any portion of the profit accumulated by the company. To our knowledge and this is available in the audited accounts by Deloitte the CEO’s stake in LAPO which he paid for with his money is approximately 2% as at December 31, 2011.

First, I did mention this in the book (page 182), but I am increasingly suspecting that the anonymous author of this email has not read the book. Secondly, if this is false, take the issue up with Planet Rating, not me. The Planet Rating report could not have been clearer on these two topics: the rising interest rate and the allocation of 12% of the equity to the CEO. And remember, we are largely ignoring the other issues raised in the same report – MIS, governance, savings frauds, etc. Perhaps he subsequently reduced his shareholding to 2% and the interest rates charged to the poor – great.

•    From what we know of our former boss,  he cannot even think pocketing another portion of the accumulated profit of the company.  This is a man who refused a raise in his monthly salary and benefits between 1996 and 1999 s imply because in his words: “I want LAPO to attain sustainability”; a man who vehemently and successfully argued against ‘sweat equity’  when it was suggested to him.
•    We are sure that those who know LAPO’s CEO well enough will be alarmed by this false allegation. This is unfair to a person who has spent his life and made enormous sacrifice, which we have all witnessed, to build LAPO into a foremost social and economic empowerment institution in Nigeria.
•    We hope Hugh Sinclair will be humble enough to tender an apology to him once he gets his figure right!

Actually, if anyone owes him an apology it is those who wrote the four ratings, and given that all MFIs have the opportunity to review a rating prior to publication, it is unusual that they seem to be refuting the claims now and not in the review process. However, it is the consistency of the ratings and their integrity in the market that leads me to have more faith in their analysis than those of these alumni. That this data is largely consistent with the MixMarket data, and confirmed by a wide range of external parties from the New York Times to those investors who did eventually quit from LAPO adds further credibility to this claim. In fact, if an apology is to be granted to anyone it should be to the poor that have provided the generous income stream to LAPO over the years, often with the barest of knowledge of the interest rates they were paying.

Risk premium
Hugh Sinclair makes a huge issues out of the Risk Premium (RP) indicating that “LAPO was caught sneaking in yet another fee on the poor “ and “as if these interest rates weren’t high enough ” He gives the impression that this was in addition to  the rates that was derived as the calculation of the microfinance bank’s interest rates.

“A huge issue”? I have never mentioned this once, in fact I think this is the first time I ever heard of the risk premium. I simply quote a letter written by Triple Jump and Incofin that does make an issue out of the risk premium. The letter was confirmed as authentic by the head of legal compliance at Incofin. They write the following:

“We are quite concerned about the fact that there is no data available on the use of the risk premium charged to clients at disbursement. This is an important part of your income and should absolutely be included in the external audit by the new auditing firm” (their emphasis).

Triple Jump and Incofin raise the point, not I. This is the first mention of it as far as I know, Triple Jump and Incofin seem pretty concerned about it, and it appears to have evaded the former external auditor, who was the brother of a board member, perhaps coincidentally.

The position is that:
•    Risk Premium was not sneak Risk Premium. It was introduced in 1994, fifteen (15) years before Hugh Sinclair began his campaign against LAPO.

This is a fair point, I had no idea about the antiquity of this particular fee. The blog post to which they refer discusses Triple Jump and Incofin’s concern about the risk premium. However, my concern about LAPO began in 2007, not 2009 as the author suggests, thirteen (13) years after 1994. It began when I visited LAPO and saw first-hand the institution’s operations, interest rates, treatment of the poor, back-office operations, and the fact that Triple Jump was so willing to turn a blind-eye to these activities.

•    RP, as we remembered, was introduced to address the challenges arising from incidences which constrained clients’ capacity to be in business and repayment. Common incidences were fire outbreak in the market (which is covered by a insurance policy arranged from a major insurance company now), floods, illnesses and robbery attacks amongst others.  All clients who suffered from these had their loans completely written off. The decision to introduce this in 1994 was discussed and taken at Branch Councils (A Branch Council in LAPO is a body of all leaders of a credit groups supervised by a Branch Office. The Council has an elected leader and meets quarterly to discuss issues that affect operations and clients). This initiative has been highly recognized and commended by the microfinance community in Nigeria and has been adopted by most microfinance institutions in the country.
Withdrawal of Rating
•    We are aware that like all rating agencies,  guarantees the timeliness of a rating for a limited time period only. MicroRate’s performance ratings of MFIs remain valid for up to twelve months from the date of the financial statements evaluated.  The said rating by Microrate was conducted during 2008 using December 2007 data. Naturally, LAPO rating *expired* under the regular policy that Microrate employs for all of its ratings. Hugh Sinclair has consistently flagged this as a withdrawal by the rating agency.
•    We are also aware of written confirmation by MicroRate which is  available and accessible, stating that the rating was not withdrawn but expired naturally after two years.
•    He has also ignored the fact that MicroRate later admitted on August 26, five days after the said ‘withdrawal’ that
“we have only reminded our readers that the LAPO rating expired under the regular policy that we employ for all of our ratings” and added that “ We have not withdrawn (emphasis by MicroRate)the rating” .

Referring once again to my suspicion that the author(s) of this email have not read the book, I refer to footnote 3 of Chapter 10, where I clearly state: “Or, more accurately, the ‘expiration’ of its rating. LAPO’s own rebuttal to the press release referred to it three times as a withdrawal, so I use LAPO’s term. The LAPO response to MicroRate’s press release is available on [the] book website” (emphasis original, page 254).

•    Hugh reveals his motive when he lied in his book where he declares that:
“LAPO warned MicroRate that unless the press release was immediately withdrawn it would make sure MicroRate never worked in Nigeria again”.

Confirmed by Sebastian von Stauffenberg of MicroRate. But I was so looking forward to the description of my real motive!

We have confirmed that there was NO such threat, except it existed only in Hugh Sinclair’s fertile imagination
•    It may interest Hugh Sinclair to know that the same MicroRate, that LAPO had supposedly been  “warned ” to steer clear of the Nigerian market has just conducted a rating exercise of LAPO Microfinance Bank, the final report of which is expected in the next few weeks!

I am aware of this. It was an idle threat.

LAPO and Subsidiaries
Much has been made out of the subsidiaries in LAPO, this we consider to have arisen out of limited understanding  of the social perspective of early microfinance practice,  and in some cases, mischief.  Subsidiaries in LAPO arose from the history and scope of activities at inception.
•    LAPO started as a poverty alleviation organization. It conceptualized (LAPO still does) poverty as i. material deprivation, ii. Poor health and iii. Social exclusion. 

•    LAPO therefore developed program mix of which micro-credit or microfinance was just one item. As the microfinance operations grew, it was considered efficient to set up sister institutions to implement health and social empowerment activities. Most microfinance institutions which began operations before 1990 (when commercialization of microfinance began) adopted this credit-plus approach and  have subsidiaries. It is interesting to note that many successful microfinance institutions or banks which adopted minimalist (only credit ) approach  are setting up subsidiaries to implement social empowerment programs

•    We understand that it may be difficult for those who came into microfinance at  commercialization  phase to fully  understand and appreciate the existence of subsidiaries and level of resources for the implementation of programs which have been proved to be very helpful.  Even rating agencies which have highly acknowledged the double bottom-line approach of LAPO still need for education on this.

For instance LAPO subsidiaries implement :

i.    innovative HIV/AIDS prevention and support program in rural communities;
ii.    malaria awareness and treatment campaigns,
iii.    training and equipping Traditional Birth  Attendants in rural communities;
iv.    legal aid for poor women particularly, in cases involving deprivation of rights to  the property of deceased husbands; provide scholars to children of clients;
v.    Collaboration with insurance company to provide micro-insurance  against risk to life, fire in market place, and complications at child delivery and
vi.    Production  and air a gender sensitization TV program called Bridging the Gap.

•    It is impossible for one institution to provide the above social empowerment services as single entity.

•    LAPO in 1996 began clear separation of these entities from microfinance operations in terms of management and staff; financial reporting and performance assessment.

“Much has been made out of the subsidiaries in LAPO” – not by me. I don’t mention them once in the book. The ratings do not go into them in much detail, and I didn’t have enough information to discuss them with any certainty. However, Triple Jump and Incofin did appear rather concerned about LAPO’s subsidiaries, and I discuss this in some detail here, in the context of misappropriation of Dutch tax-payer funding, as it appeared to have been diverted into non-microfinance activities much to the annoyance of Triple Jump and Incofin. Their comment on LAPO’s investments in its subsidiaries is interesting:

“We are concerned about the high level of lending and investments to affiliated LAPO organizations. This is a significant risk for a microfinance organisation, and not in line with the core business of LAPO” (their emphasis).

Audit
In his earlier writings and book, even in this blog, Hugh Sinclair has refused to provide the context of audit of LAPO though some other persons have made clarifications.
•    To our knowledge, the period 2009 was that of institutional transition for LAPO preparatory to transformation into a regulated entity. It was a couple of challenges and actions during this period that Hugh Sinclair has most capitalized on in his writings and book. For instance, in his book he recklessly declared that the “MIS was in a mess”. Show us a microfinance institution that has operated manually for over 15 years one that would not have experienced challenges transiting to automation of its data processing?

The MIS was a mess as reported in all the rating reports, but perhaps more interestingly, I have never seen an MFI of even half LAPO’s size operate manually for 15 years, full stop.

•    A transitional Board which was to give (and indeed gave) way to a Board of the regulated entity had existed in 2010. There was a relationship between a new member and the existing auditor

The relevant point was that the external auditor was the brother of a board member, as reported in the rating report. This is rarely considered a sign of good corporate governance. He was subsequently promoted to the board, and a new external auditor was hired. This was publicly available information since 2005, and it is interesting to note that the investors in LAPO either didn’t detect this (i.e. read LAPO’s own annual report as part of their due diligence), or didn’t care. Take your pick.

•    In 2010, a new board  for the regulated Microfinance was in place
•    In 2010, the firm of Deloitte was engaged as the external auditors. The firm was mandated to review 2009 key  transactions under an Agreed Upon Procedures (AUP). The reports were shared with partners of LAPO. It is important to note that there were no significant infractions in the AUP reports  by Deloitte.

Can we see this report? I gather it discusses the subsidiaries in some detail. Perhaps LAPO would like to publish it, as I am sure other people would be interested. If there is evidence that refutes any of the claims in the book the mystery to me is why LAPO have failed to reproduce them.

Lastly, We wish to advise Hugh Sinclair on the use of words and comments. Whatever cause he is pursuing, if it is to promote responsible financing, then his efforts could be constrained by reckless and intemperate comments and claims which border on slander and libel.

So, sue me. Prove that a point raised in the book is invalid, but read the points carefully first. This apparent refutation is, frankly, feeble and proves absolutely nothing. In fact it supports the point I make in the book that this is a questionable MFI. Explain why two separate rating agencies seem to have messed up repeatedly. Demonstrate that Chuck Waterfield was wrong in his interest rate calculations. That all the media fell for it. That the investors who withdrew from LAPO were wrong to have done so. This is a serious conspiracy. The alternative may be worth considering.

Conclusion

My hidden and nefarious motivations appear to have remained obscured another day! If this is the best refutation that LAPO can come up with, I find that more telling than any supporting evidence. It reminds me of Triple Jump’s equally lame attempt at a discreet, private refutation of the book, found here. We all know LAPO is guilty, but who cares (well, apart from the million or so poor people slaving away to repay their loans)? It is one mid-sized MFI. The far more interesting questions relate to the investors in LAPO: Citibank, Standard Chartered, Incofin, Triple Jump, BlueOrchard, responsAbility, Grameen Foundation, Deutsche Bank etc. Ignore LAPO, it is a mildly interesting drop in the ocean. How did these large funds, representing a substantial proportion of the entire private capital in the world, invest in the institution described above? This is the billion-dollar question. How much of their combined portfolios represent institutions like LAPO? When the academics report that microfinance is falling short of its miraculous claims of poverty reduction, to what extent is this the fault of the funds? These are the questions thinking, rational, conscientious people should be asking.

If LAPO or any of these investors wish to comment on this, feel free. But “alumni of LAPO”, if you wish to comment further on this blog, please identify yourselves, read the book, and quote your sources. I don’t do PR. I do fact.

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Obligatory Viewing

I rarely describe an article or PPT as obligatory reading. If you have any interest in the state of the microfinance sector, and wish to actually get to the heart of the matter rather than dance around the periphery, watch this:

http://www.mftransparency.org/resources/growth-profit-compensation-in-microfinance-how-much-is-too-much/

It is by Chuck Waterfield, an esteemed microfinance veteran. Chuck has been campaigning for a fair deal of the poor ever since the Compartamos IPO in 2007. He is not a “radical”, he does not suggest all microfinance should be run as an unsustainable, subsidy-fuelled charity, nor does he buy the mantra of the wonder of unbridled free-market neo-liberal capitalism. He is one of the few people to actually have the intellect and courage to attempt to define the point of equilibrium between these two extremes and present it in such an accessible manner. Frankly, I am hard-pressed to think of anyone remotely involved in this sector who should not be strapped down and forced to watch this PPT, enlightened with a lively and personal commentary by Chuck, in his wonderful rhetorical style that keeps you listening to every word, and occasionally chuckling at his laconic style. It is simple, concise, and describes exactly the issue at stake. The microfinance sector apparently oscillates between the extremes of sluggish NGOs and loan-sharking vultures, if the media coverage is anything to go by. The truth is more complex, and Chuck hits the nail on the head. It’s useful to a variety of people:

Microfinance funds managers: you are critical gatekeepers of both money and information between “the field” and your ultimate investors and often abuse this power. You should watch this to understand how your quest for returns can harm the poor and deceive your investors.

Microfinance investors: this will help you find that middle ground between making a reasonable return and avoiding either the pure subsidy model, or outright client exploitation. It may also guide you in how you select a microfinance investment fund.

Users of peer-to-peer lending platforms: don’t focus on the interest rates you charge, but those that the poor pay. If your P2P cannot even tell you the interest rate paid by the poor, ask yourself if this is an effective platform.

Regulators (especially in Mexico): wake up, you have a number of tools at your disposal, but if you don’t understand the core dynamics in the market you risk either ineptitude resulting in crisis, or over-regulation resulting in an exodus of microfinance from your country.

MFI managers: strive for efficiency, strive for improved service, but be aware of the perils of striving for profit-maximization. You need to pick your investors as carefully as you pick your clients.

I think the situation is perhaps a little bleaker than that presented by Chuck, although I suspect this is prompted by data limitations. Return on Equity can always be massaged downwards by paying massive salaries to senior management (an expense). The use of portfolio yield as a proxy for APRs is flawed, as I blogged here, but Chuck is well aware of this given the work of MFTransparency – it is just to stress that the portfolio yields are under-estimates of the actual cost of capital to the poor, so the data presented may in fact present an optimistic picture of the situation in Mexico. Counteracting this effect to an extent, the returns are nominal rather than real, so taking inflation into account would reduce the effect of accumulating returns. A minor point. Also, the cost to the poor is not necessarily the income of the MFI: the effect of VAT (IVA in Mexico) is an additional cost to the poor which is not income to the MFI. An expense of $120 to the client may represent an income of only $100 to the MFI. To stress, this is not to criticise Chuck’s work, which is ultimately limited by data constraints (Mexico is not a country he has analysed in his excellent country reviews) and the requirement to explain this simply in 40 minutes. I merely suggest that the situation may be worse than that presented.

This is a sobering but enlightening PPT. It lends serious weight to the fact that regulators could do so much more than they currently are. It demonstrates how woefully inadequate our due diligences of MFIs are in practice, and the paramount importance of transparency. It highlights the importance of aligning the interests of the poor with those of the ultimate investors, and those of the intermediaries used to channel funds. It acts as a guide to where we have messed up the microfinance sector, but equally to guide us how we can improve. We have procrastinated on these issues, as Chuck euphemistically suggests. I would suggest we have turned a deliberate blind eye bordering on outright deceit and negligence, but Chuck is often more tactful than I.

I directly asked Larry Reed of the MicroCredit Summit Campaign about defining the point at which interest rates become exploitative. For a sector that seeks to replace the evil moneylenders and loan sharks it is remarkable how we have failed to define extortion and loan sharking. Chuck’s framework provides us with a firm guideline as to how the sector could in fact take concerted action to put this monster on the table. His traffic-light system of ROE is excellent, although I might suggest a lower threshold than 25%, but it’s a good start. His interest rate pricing curves demonstrate how we need to consider loan size rather than a blanket interest-rate cap. This is the way ahead. The question is simply “What are we going to do about it?”.

a) do nothing, continue making a ton of money from the poor, extracting wealth from the bottom of the pyramid for the few lucky folk at the top, exploiting yet more poor women, causing yet more crises and adverse press coverage, until eventually we are all branded as scum akin to the loan-sharks we so merrily criticise but have in fact become.

b) wake up, take concerted action and some tough decisions, start using carrots and sticks to actually regulate this sector within reasonable boundaries, and act responsibly for a change.

Chuck suggests the sector may be at a turning point. I suspect we’ll see another collapse (my money is on Mexico, as it appears Chuck’s is also) before people wake up. But I share his optimism. The pressure and backlash against microfinance is in full-swing, and the temperature will continue rising until we do something. Scandals are emerging almost daily, how long do these jokers wish to continue along the current trajectory?

Thank you Chuck.

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What’s Wrong With Kiva’s Portfolio Yield Statistic?

I have criticised Kiva for being non-transparent in a number of ways, but one of my pet-peeves is their insistence upon using the portfolio yield statistic instead of an actual interest rate. Why is this so deceptive a statistic? What could Kiva do better?

First of all, portfolio yield is defined by the MixMarket as the “Interest and Fees on Loan Portfolio/ Loan Portfolio, gross, average”. Kiva get their portfolio yield statistics from the MixMarket, and add further clarity: “The Portfolio Yield is generally based on audited financial information and is a better indication of the cost of borrowing money from a Kiva Field Partner than the simple interest rates reported by our Field Partners because it:  a) Includes any fees associated with loans and,  b) Is expressed in one-year increments (similar to the way an APR works). Please note that Portfolio Yield does not yet include the concept of mandatory savings.”

So, Kiva acknowledge some limitations of this statistic, but let’s look at these limitations more closely.

First, the figures are not always based on audited data. In fact, there is no requirement for audited financials on the MixMarket, and the authenticity of documents and statistics uploaded to the MixMarket is not verified. They are self-reported by the MFIs, and we all know how sensitive the topic of interest rates can be, so there is a strong incentive to massage this figure downwards. Also, the portfolio yield statistics are not always up-to-date. And many MFIs do not report to the MixMarket. In the case of Kiva’s partner Tujijenge, for example, they have not filed data to the MixMarket since 2008. Even when they did bother to file data to the MixMarket, they failed to include the portfolio yield. However, it is fair to say that there may be some flaws with the MixMarket data itself.

Secondly, the figure takes the income over the period (a year), and divides this by the average portfolio. This is questionable, as the implicit assumption is that the portfolio grows linearly over the year. If the portfolio grows exponentially, this figure will be biased downwards (I can provide a mathematical proof if anyone is interested). But this is a relatively minor point.

The next point that Kiva raise is that the yield includes all fees. To correctly report the yield it is correct to include all fees, the question is whether the MFIs do this. It is extremely easy to avoid reporting fees in the audited accounts, and this is not necessarily illegal in the countries in question. One trick is to do a thing called “off-setting”. The MFI takes these fees and nets them off against some of the branch level expenses, before consolidating the accounts. This is not illegal, and the final audited accounts are unchanged, so the auditor doesn’t mind. For example, assume an MFI makes $1.000 in interest and $100 in fees on a constant portfolio of $2.000. Its total operating expenses for the year are $500. This MFI can report this in two ways:

  • Total income is $1.000 + $100 = $1.100, on a portfolio of $2.000, so the portfolio yield is 55%
  • Its operating costs ($500) are 25% of the portfolio, i.e. it costs the MFI $0.25 for every dollar outstanding
  • Total profit is $1.100 – $500 = $600

Or it can off-set the fee income to pay local branch expenses, and report the following:

  • Total income is $1.000, on a portfolio of $2.000, so the portfolio yield is 50%
  • Its operating costs ($500 – $100 = $400) are 20% of the portfolio, i.e. it costs the MFI $0.20 for every dollar outstanding
  • Total profit is $1.000 – $400 = $600

Now, to most people this makes very little difference, the totals are the same. The MFI is not stealing, it is simply moving money from one pocket to another. At the end of the year it still spent $500, got $100 in fees and $1.000 in interest either way, the portfolio was $2.000 in either case, and the profit is the same. By moving from the first method to the second the MFI reduces the portfolio yield and reduces the operating cost ratio – what it gains in one it loses in the other. Essentially a yield of 55% and an operating cost ratio of 25% is the same as a yield of 50% and an operating cost ratio of 20%. So, why would an MFI want to move from the first option to the second?

Simple: the second example appears less expensive to the poor, and more efficient in terms of operating expenses, both of which endear the bank to the investors. The other point to make here is that there is a spectrum of combinations of yields and operating cost ratios which mean the same thing – one of which is reported by the MFI to the MixMarket and reproduced on Kiva. How do we know if this is accurate? Does Kiva go through the account consolidation process? Do any investors? Ask Triple Jump or Blue Orchard if they check for this – if they are reading this blog I expect they are furiously taking notes. Does this happen with Kiva MFIs? Who knows, but it is certainly not illegal in most jurisdictions, and would make complete sense for the MFIs to try to do this. So, let me stress, I am NOT suggesting this is happening with Kiva partners, I am merely suggesting that it is entirely rational for MFIs to do this, and given the broader criticisms I have made elsewhere regarding the due diligence performed by these jokers, I would be extremely surprised if they detect this flaw.

But then we come to the most important part: forced savings. These have a dramatic impact on the cost of capital. The FAQ section of MFTransparency states:

“Security deposits [forced savings usually] are left out of the price calculation in formal regulations of many countries, but is a very serious loophole which can be exploited to dramatically increase the true cost of the loan to the client.” [emphasis added]

This couldn’t be much clearer. The critical fact is that all costs, all cashflows, all fees must be considered. If I have to deposit $20 in order to obtain a $100 loan, I am only actually receiving a net $80. The APR reflects these deposits, and any interest that may be earned on such deposits, to construct the APR to reflect ALL expenses according to microfinance best-practice. Chuck Waterfield, the founder of MFTransparency, is a veteran microfinance practitioner, probably the world expert on microfinance interest rates, a man of great integrity, respected worldwide, honest and hard-working and the data he produces should be taken extremely seriously. He is a staunch advocate for the poor and an example to the sector of genuine transparency. Portfolio yield excludes the effect of forced saving and should therefore NOT be considered a proxy for the APR in any MFI that engages in such practices.

Finally, the portfolio yield, for all its flaws, is simply an average. If an MFI charges rates of 40% to 100%, is it fair to state that the average is 70%? It might be accurate, but do Kiva users want to lend money at 100%? They have no way of knowing. Perhaps the Kiva loans are all lent at 100%, and the MFI’s other loans funded elsewhere are the 40% loans. The average will be the same, but is this transparent?

But, perhaps the weirdest question of all is why the MFI cannot simply state “Kiva loans are lent at xx%”. Why should this be so hard? They have various loan products with various interest rates. The MFIs know precisely how much each client is paying. Why can they not simply say “we will lend Kiva money at xx%?”. I will leave this question open for the time-being, but think about this. If you go to the bank and ask for a loan, would you be a little surprised if the bank replied “sure, the interest rates are usually between 10% and 20%”? Perhaps an approximation as you make an initial enquiry is acceptable, but Kiva state this average after the loan has been disbursed.

So, by way of summary, let’s just compare the stated portfolio yields of a few MFIs that use Kiva and are also reported on the website of MFTransparency – this will give us a feel for how well the portfolio yield stacks up with the actual APRs charged to the poor. The graphs below follow the same format: the black line is the average for the country, and consistently demonstrates that the interest rates are lower on larger loans. The bubbles are the loan products of the specific bank in question, with the APRs recorded on the vertical axis, the loan size on the horizontal axis. I will focus on Africa as this is where the divergences between APRs and portfolio yields tend to be the largest.

Juhudi Kilimo – Kenya, Kiva stated rate: 25.7%

It appears this MFI charges substantially more than the Kiva rate in all cases

Selfina – Tanzania, Kiva stated rate: 25.23%

It’s hard to imagine how an average of only 25% could emerge from this data

Hluvuku Adesma – Mozambique, Kiva stated rate: 42.69%

Although this MFI is cheaper than the average in Mozambique, very few loans appear to be even close to the Kiva stated rate

Christian Rural Aid Network – Ghana, Kiva stated rate: 33.64%

Once again, it appears the actual APRs and the Kiva portfolio yield diverge dramatically

UGAFODE – Uganda, Kiva stated rate: 47.34%

Real APRs are way in excess of the Kiva stated rate

Amasezerano Community Banking – Rwanda, Kiva stated rate: 39.96%

Possibly Kiva loans are the cheap ones, but again, the main loan products cost in excess of 60%

Yehu Microfinance Trust –  Kenya, Kiva stated rate: 37.39%

Is a pattern emerging here?

 Urwego – Rwanda, Kiva stated rate: 50.63%

They have a few cheaper loans, but the main products are above 60% APR

BRAC – Tanzania, Kiva stated rate: 47.44%

Once again, the vast majority of loans are way in excess of the portfolio yield

 Tujijenge – Tanzania, Kiva stated rate: 66.1%

Actually this looks fairly accurate, although some are costing approaching 100%, 66.1% is certainly not a fair average. (This MFI is deeply flawed for other reasons, see my recently blog post)

So, what can we conclude from this? First, it appears that the actual APRs charged to the poor are consistently higher than the portfolio yields stated by Kiva. This lends additional weight to not trusting this statistic as a fair proxy for the interest rate. By extension we can therefore assume that most Kivans are unaware of the actual rates that the poor are paying, as they rely on this flawed statistic. Do we believe that Kiva are unaware of this divergence? This is a double-edged sword, as if they claim they have no idea, one must question their broad knowledge of microfinance. Kiva has channelled hundreds of millions of dollars to the poor via these MFIs, and if they are unaware that the poor may be paying massively more than that stated, we may have a serious problem with Kiva managerial competence. But if they are aware, then why would they continue citing a knowingly flawed statistic?

I do not believe Kiva management are incompetent. I believe they are fully aware of this and chose to use the portfolio yield statistic simply because it presents a rosy impression of interest rates. I am yet to find a case when this does not act in Kiva’s favour, i.e. an MFI that is charging APRs lower than the portfolio yield. Kiva can defend this stance by claiming this is “verified information” from the MixMarket, and that they do not actually state that the portfolio yield is the interest rate, so legally they are protected. But are they protected morally?

Any claim that it is too complicated to calculate the real interest rate is nonsense. MFTransparency seem fairly able to do it. They publish an interest rate calculator on their website for free download. MyC4, another microfinance lending platform who occasionally partner with the same MFIs as Kiva, are able to publish the actual APRs to two decimal places. Calculating APRs is not rocket-science.

Are the MFIs lying to the MixMarket? Perhaps sometimes, but in fact the portfolio yield may in fact be accurate – it just isn’t a proxy for the actual cost of capital to the poor clients. Is Kiva lying to the Kivans? No, it is presenting factual information and the interested reader can find out that Kiva do actually warn (in the small print) about too closely equating portfolio yield with the interest rate. But could Kiva do better? Yes. And are we all turning a convenient blind eye to the rather sensitive topic of extortionate interest rates? Most certainly. Is this transparent? In my opinion, no.

Kivans like to believe they are helping the poor, and in order to achieve this Kiva needs to provide them with minimal, but reassuring information. Some nice photos, a little story, and as favourable an impression of the actual interest rates as possible, as this is an emotive topic that will irritate many Kivans. They can get away with rates of 30%, 40%, even 50%, but they have to avoid rates which will raise too many questions, and by citing a statistic known to be deeply flawed, but reassuring the Kivans, is the best way to do this. Kiva endorsed the SMART Campaign initiative on transparent pricing blah blah… is this transparent? I repeat, again, the quote from Wagane Diouf in his testimony to the House of Representatives:

“I get seriously worried when these institutions [MFIs] start mobilizing funds from institutions that attract capital from individuals in the US and other western countries, such as, um, I won’t mention their name, but institutions that have web-driven mechanisms to attract investments, but the financial reporting of the institutions that are receiving these funds are not up to standard at all, they are very poorly regulated, it’s a very opaque part of the industry.”[emphasis added]

 

 

 

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What Do The Microfinance Sector & Lance Armstrong Have In Common?

  • They’ve both had sponsors abandon them
  • They were both apparently miraculous, and then disgraced
  • They both made promises they couldn’t (honestly) keep
  • They both managed to out-fox regulators for decades
  • They both lied to the world for extended periods
  • They both accumulated vast sums in the process
  • They both masterminded an almost cult-like following

Nike resolutely backed Lance Armstrong while the rumours of doping emerged, but eventually said “ya basta” and abandoned him. Some microfinance investors, funds and even countries have done likewise. Everyone defended the miracle cure for poverty while the first evidence emerged of something wrong in the sector, but some eventually took drastic action. The Norwegian government stopped all microfinance investing (apart from in South Sudan, apparently). Stichting DOEN largely quit the sector. Unitus pulled out some time ago. The focus is now shifting away from microfinance per se to “all inclusive finance” or “social impact investing”, discreet ways to reduce exposure to the ailing sector.

“Due to the seemingly insurmountable evidence that Armstrong participated in doping… we have terminated his contract… Nike does not condone the use of illegal performance enhancing drugs in any manner.” Nike

Or, “Due to the seemingly insurmountable evidence that microfinance is not working… we have decided to cease microfinance investments… we do not condone the use of futile and extortionate lending practices against poor vulnerable women in any manner” [authors pending]

Many, including Armstrong himself, had reluctantly acknowledged isolated cases of doping in the sport. It turned out to be a widespread network spanning dozens of the leading people in the sport, including doctors, regulators and the leading role-models, with Armstrong himself dishing out the candy from a well-stocked fridge. With each successive microfinance scandal we point the finger at the “rogue operators”, the “inept regulator” or the “unfortunate exceptional cases”. In fact the corruption permeates the leading institutions in the sector, the regulators are inert, the self-regulating bodies welcome the worst offenders with open arms, and Yunus himself has some unanswered questions lingering over him. Notice the parallels?

Yunus famously lamented the loan-sharks disguised as microfinance outfits, but failed to acknowledge that his own Grameen Foundation USA was an investor in one of the worst such offending banks. Citibank was behind the most dubious IPOs in the sector’s chequered history. What about the $2m payment to Maria Otero following the rather profitable Compartmos IPO raised on the back of poor Mexicans coughing up interest of 195% a year? Their mutual buddy Hillary Clinton was delighted with Accion, and supports Yunus to this day. Exploitative interest rates? Yes we can!

“We are no longer convinced that the international professional world of cycling can make this a clean and fair sport”Rabobank, cycling sponsors, early pioneers of microfinance

The evidence of microfinance having much impact on poverty is minimal, and the evidence of abuse is chronic. The Dutch parliament is currently investigating cases of misuse of public sector funding in microfinance on two counts: extortionate interest rates and personal enrichment. They can add a third – funds destined to microfinance activities which were discreetly diverted to other purposes, as Triple Jump accidentally admitted recently. But facts do not matter in such cases, politics and spin prevail. Drug testers would tip-off the cyclists regarding visits. Citibank sponsors the so-called industry watchdogs – is there really much difference? Accion host the SMART Campaign, Triple Jump bankroll the MicroCredit Summit Campaign. The conflicts of interest are rampant.

But an important difference between Armstrong and microfinance is worth noting: the US Anti-Doping Agency actually takes doping seriously, investigates claims, publishes results and takes action. Armstrong has had seven Tour de Frances titles stripped. What would the microfinance sector’s self-regulatory SMART Campaign have done:

“The SMART Campaign believes doping is bad, but we don’t mind if our members use dope. When confronted with overwhelming evidence of doping, our strategy is to do absolutely nothing. In fact, our main sponsor is one of the leading dope-manufacturers on the planet, but this doesn’t cloud our judgement, honestly”

Professional cycling is actually regulated, and still abuses occur. Microfinance is almost entirely un-regulated, and the most vocal opponents of regulation are the microfinance banks and investment funds, naturally. Evil, incompetent, aggressive regulators will harm the sector, we are told, best have no regulation whatsoever, and shove some of our buddies into so-called self-regulation to keep up appearances.

Cyclists were under immense pressure to perform, to excel, to break records, to exceed expectations, to woo crowds, to deliver the impossible, to put on a good show… and they resorted to doping to accomplish this. Top cyclists made fortunes and sponsors flooded in. The microfinance community claimed it would banish poverty altogether, future generations would have to visit museums to find out what poverty was. This was a ludicrous claim, and what did we do? We cut corners, we lied, we fiddled the books, we engaged PR companies, we boasted of 200 million poor people reached, without going into too much detail about whether reached meant helped. We turned a convenient blind eye. Armstrong and the microfinance sector lied. He used drugs. We used hype and spin.

“The importance attached to microfinance – presented as the cure-all to eliminate poverty – will raise expectations that cannot be fulfilled. If these expectations are disappointed, the public may be disillusioned and lose interest.”

See the similarity? This is not a bunch of amateurs, this is ProCredit Holding’s business philosophy written years ago. I won’t bore the reader with a history of the warnings about the microfinance hype – the writing was very clearly on the wall a decade ago but too many of us were riding the wave to pause to read it. It didn’t suit us to do so. Duvendack et al publish a report decimating the entire sector – the microfinance sector responds with 100 new photos of women with goats and a nice movie. Heinemann airs a documentary criticising the Godfather of the sector, Yunus himself, and the sector hires Burson Marstellar to do a spin campaign to discredit him. People accuse Armstrong of doping, everyone denies it… until it turned out he was in fact running the sport’s biggest, most sophisticated doping ring in cycling history. Some are screaming about the looming crisis in Mexico regarding chronic client over-indebtedness, most ignore it, until the music stops. Then we’ll blame the “corrupt Mexican regulators” or the “reckless Mexican banks”, or simply “poor peasant Mexicans”, as we did in Nicaragua.

The mantra cannot be broken: we are the saviours of the poor, they need us, without us they are doomed, we provide them with a human right, we will make fortunes in the process, and anyone who gets in our way cannot join our team, come to our conferences, or get our lucrative sponsorship deals. The poor should be grateful for our unwavering generosity, and pay us handsomely in the process. Armstrong didn’t do too badly out of his “services to cycling” I gather, and Otero isn’t complaining.

I warn people repeatedly not to throw out the baby with the bathwater. Is anyone suggesting we ban cycling? Is anyone suggesting that everyone who owns a bicycle is a closet narco? Doping appears rampant in the entire professional cycling sector, but so is corruption in the microfinance sector. I take aim very directly at Citi, Deutsche, Triple Jump, Oxfam Novib, responsAbility, Blue Orchard, ASN Bank, Grameen Foundation, Kiva, Calvert Foundation, Standard Chartered, Incofin, World Relief etc. – this is not the entire microfinance investment sector, but it’s a large proportion of it. Armstrong denied the charges to begin with – these microfinance jesters haven’t even denied them – they just sit silently, hoping the latest wave of criticism will pass. Maybe my accusations were complete fantasy and not worth responding to? So why did one of their supposed leaders, the head of the MicroCredit Summit Campaign – Larry Reed – so openly praise the book? Lawyers pored over the book. Reputatble media have supported it. Then again, consider this rather sobering quote by Kim Wilson of Tufts, albeit related to Larry’s predecessor:

“We did not strike at the lies of the Microcredit Summit when we knew they were lies, or at the small fibs perpetuated by MFIs. We did not chip away at the menacing accretions that slowly layered in around the cause [] which in fact diverted us from the cause, one purportedly about women. Nor did we unite when we heard first hand from female borrowers who had been humiliated by loan collectors, their cows taken, their roofs ripped off, their children lent to the landlord. For decades we have girated dumbly inside the spin machine…. We can just stand by, ask meekly that we have social performance indicators, or we really can do something about it.”

It doesn’t matter whether you’re a professional cyclist or a microfinance investment fund manager, the solution is the same: acknowledge the problem, stop the spin, come out the closet, make realistic assurances on how you’ll improve the actual problem. Then solve it. Otherwise professional cycling will die, and so will microfinance. I will regain my faith in the sector when these jokers acknowledge the grave errors they have made. But they refuse to take responsibility for their actions, although they expect others to do so. They insist on transparency for others, but not themselves. Armstrong was a vocal critic of doping – and a user. Our Armstrongs are up to their armpits in the petty cash and have developed an unsavoury habit for doing so, like the junkie on smack. It’s hard to quit.

So, thank you Lance – you have shown us that we are not alone in lying, hypocrisy, deceit and self-interest. You managed to pull the wool over the eyes of Rabobank, Nike and a few million cycling enthusiasts for a decade or so, while we’ve pulled it over the eyes of governments, development organisations, investors, donors and an army of ill-informed Kivans. You deceived your fans, but what actual physical harm did you do – perhaps a little to yourself, but no one committed suicide because of your actions. Some of your fans may be a little disappointed, but you haven’t saddled 200 million people with unaffordable, mostly useless debts.

I personally wish Lance Armstrong all the best. Sure he screwed up, but actually he did nothing compared to the damage we have caused. I wish these microfinance folk would just close shop and shuffle off to some other sector where their victims are not poor vulnerable women desperate for a way out of poverty and willing to sign any contract offered to them – pick on someone your own size for a change. The few remaining good guys, and there are a few, can attempt to fix what is left, but this is impossible while the entire sector is run by an opaque, self-interested, Mafioso voodoo-cult.

Microfinance – on your bike.

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Oxfam Novib Squanders Yet More Tax-payer Money, Others Follow

I have been fairly critical of Kiva, as some of my more sensitive readers may have detected. Another peer-to-peer (P2P) microfinance platform, MyC4, actually endorsed my book. I did a project for MyC4 some years ago, helping them with their back-office system. They are somewhat comparable at the outset to Kiva, with the obvious difference that they are actually P2P (as opposed to peer-to-MFI disguised as P2P). As a result of this subtle distinction MyC4 are able to quote the actual interest rates on the loans, while Kiva cannot. Yesterday I froze my account with MyC4.

I typically lent to the poor via MyC4 at 10%-15%, which I consider reasonable: this covers inflation, the occasional default, some withholding tax and the forex risk. MyC4 charge a fee, about 6%, fair enough – they set up and run the thing. And the MFI that sources the clients and does the actual cash management and monitoring charges a fee (although they do not actually lend their own money of course – they lend mine). But fair enough, they need to cover costs. Despite MyC4 paying a modest return to its investors and being for-profit, the end recipient of the loan may actually pay less via MyC4 than through Kiva, but that’s an irony for another day.

One of the MFIs that MyC4 use is called Tujijenge. I’ve been wary of this outfit for a while. Take a guess at the fee they charge for lending my money to the poor? Yup, 50%. This is not an interest rate. You give me $100 to lend to a poor person, and I will charge that poor person $50 for lending your money. Sound ridiculous. See the MyC4 website (click “cost for business”). This is in addition to the actual interest charged, and all the fees.

So, I wrote to MyC4 to complain. I pointed out that many of their other MFI partners charge a fraction of this. KEEF charges 16% for the same service, for loans of similar sizes. The overall APR on Tujijenge loans clocks in at nearly 90%. Maybe life is just extremely expensive in Tanzania? The well-respected US-based NGO MFTransparency does nothing other than publish the interest rates of MFIs, and fortunately they have reported on Tanzania, including Tujijenge. The full date is visible here, but when we look at effective interest rates for Tujijenge, we see the following:

The black line is the Tanzania average, with smaller loans costing more than larger loans, as usual. The green bubbles are Tujijenge’s rates.

But, bear in mind these are the interest rates for Tujijenge lending its own funds. With MyC4 they’re charging the poor 50% for lending my money. I take the hit if the client doesn’t pay. I take the foreign exchange risk. Tujijenge pocket the 50%.

So, they’re above the national average, which is already eye-wateringly high in most people’s opinions. Ecuador has an interest rate cap of 30.5% APR and has a thriving, profitable microfinance sector and even concerns of over-indebtedness. Is Tanzania really that much more expensive to operate in?

According to MFTransprency (and I trust those guys), Tujijenge’s interest rates range from a relatively modest 67.2% to a stellar 150.6%, in terms of APR (Annual Percentage Rate). In terms of the EIR (Effective Interest Rate) the rates reach as high as 341.4%. Now, without entering into a lengthy debate about what interest rate constitutes extortion and which interest calculation method is better (EIR vs APR), does this seem like “affordable credit”?

What more can we find out about Tujijenge?

Well, they haven’t bothered reporting on the MixMarket since 2008, by which point they were already profitable with only 8.265 clients. They now have over double that. Their website is a little light on information, with no financials, no list of investors, in fact very little information about anything. It’s a private, for-profit company. They are members of the questionable Africa Microfinance Transparency Initiative (AMT), an initiative of limited competence but an uncanny ability to attract sordid institutions under its umbrella. I shall not devote additional space to discussing such futilities other than to demonstrate the broad range of interpretations possible with the word “transparency”. AMT do mention that Tujijenge gets only one transparency diamond according to the MixMarket, the lowest score possible, but they accepted them into AMT anyway.

However, guess who their “partners” are? Yes, that’s right, a profitable African MFI charging extortionate interest rates – Oxfam Novib, proud donors as usual. Yet more Dutch tax-payer money being pumped into a worthless privately-owned for-profit microfinance enterprise. Oxfam Novib aren’t alone in squandering the Dutch tax-payers hard earned Euros into silly practices, the usually ethical Oikocredit let down its guard on this one also. They just can’t spend that tax and donor money quickly enough.

Perhaps Tanzania suffers from high inflation? Er, no, it’s been between 6% and 13% since Tujijenge was formed in 2006. Maybe Tujijenge serves those famous isolated rural Africans who live in forgotten corners of the country necessitating vast travel budgets to reach? Er, no, it appears “61% – 100%” are urban clients. Perhaps the cost of living is high in Tanzania? Apparently it’s the fourth cheapest country in all of Africa.

Or perhaps the loan default rate is so high that Tujijenge has to charge high rates to cover for the non-repaying clients? Its default rate in Tanzania is a mere 0.38%, and in Uganda it is yet to suffer a single default. So, what could possibly be explaining these astronomical rates?

Perhaps the desire to make vast profit from exploiting poor, vulnerable Africans. Wouldn’t be the first, would it?

The plot thickens further. According to the MFTransparency website MyC4 loans on Tujijenge cost 41%, but according to the MyC4 website, loans via Tujijenge cost approaching 90% all up, with Tujijenge taking a 50% fee. In fairness, when the total cost of capital is so high, what’s an additional 9% here and there? Mortgage payers in Europe may disagree, but they have human rights and consumer protection and regulators looking after them. Poor Tanzanians.

I then thought the Tujijenge website might be enlightening. Wrong again. Besides being utterly primitive and devoid of any remotely useful information, it contained some unusual statements:

“Tujijenge recognizes all Tanzanians as its customers. This means apart from our core activity of offering loans to micro and small entrepreneurs, we are also involved in community serving activities. Our staff team dedicate collective efforts to see Tanzanian communities boom bothways financially and socially. This is why we feel responsible in taking care of our society morally and materially by donating blood to the needy and supporting victims of various catastrophies arising in our country.”

So, besides redefining the common spelling of catastrophes and inventing a new word (bothways), they have pioneered a novel incentive plan to lure clients. Free blood. The website does not explain where they get this blood from, however. Perhaps the staff? Or maybe they take blood from non-repaying clients in lieu of penalty interest? And Tujijenge has generously recognized the entire Tanzanian population as its customers. So would I at these rates, were I a blood-sucking moneylender. But they go on. Their mission, in additional to making vast sums of money off the backs of vulnerable poor people, is “to improve the quality of lives of families in Tanzania through [the] provision of micro finance.” This has presumably fuelled the financial and social boom referred to previously, that no economist, sociologist or conscious human being has yet detected. They provide no supporting evidence of this claim, nor do they state how it could ever be measured.

And finally, there are five core values which guide Tujijenge to this astonishing but un-proven result: sustainability (i.e. profitability), integrity (no idea where that comes in), teamwork (work hard making sure these poor folk pay on time and we’ll pay you a reasonable salary, otherwise we’ll fire you), transparency (a cruel joke presumably, but a word that all MFIs have to have on their website somewhere, along with impact, empowerment and values), and respect for humanity (or rather, respect for people who will pay you such high interest when all you do is lend them someone else’s money, aka respect for the goose that lays the golden eggs).

Apart from these nuggets of wisdom, the website is a farce, but of mild nostalgic value to anyone who wishes to recall what a website from the early 1990’s looked like. And the spelling is appalling. Wikipedia suggests English is one of two official languages in the country. I guess the person who dedicated a full 15 minutes to constructing this website must have been proficient in the other one.

Adding insult to injury it transpires that they actually got a social rating, in 2010. It’s an amusing read. The section on “client protection and ethical finance” scores a “1-”. The only grade lower, on the scale from 0 to 5, is 0. What does it actually mean to score a zero on client protection and ethical finance? The report elaborates:

“[1] Despite the fact that over-or cross indebtedness is high amongst the clientele, no specific measures are put in place to limit the risk; [2] Information given to client is not sufficient to guarantee transparency on pricing as clients are not given the effective cost of the loan and documentation of transaction is not given to all members of groups; [3] Current policies and procedures do not sufficiently prevent the occurrence of inappropriate collection practices, which have been noted in the recent past.”

AMT must be delighted – this sits wonderfully with their other proud member, LAPO. So, Tujijenge do absolutely nothing to prevent clients from getting cripplingly over-indebted, lie about the interest rates, and sometimes mistreat non-repaying clients? Does this include a little torture perhaps? Women in India were forced into suicide and prostitution – do we see an early warning sign of comparable debt-collection practices?

But, to reassure anyone who may be a tad concerned about all this, Tujijenge endorsed the SMART Campaign, promoting the virtues of transparent pricing and preventing over-indebtedness, despite Tujijenge scoring almost zero on both these topics. Naturally the SMART Campaign couldn’t care less about this, because they collect endorsements alone, they don’t actually do anything. The sad fact is, the social impact report could have stated “Tujijenge regularly rape and pillage entire villages and torture delinquent clients with blunt, rusty knives while executing defaulting clients with Kalashnikovs obtained from their mafia operations and are the only MFI in Africa to actively insist upon prostitution, drug-trafficking and child-labour as conditions for a loan” and SMART would not bat an eye-lid. It’s called self-regulation by some people. I call it window-dressing. Anyway, we’ll save SMART for another day.

So, returning to the central theme, I wrote to MyC4 and told them I will be pausing all lending pending a response from them regarding their dealings with Tujijenge. I can, of course, simply choose to not lend via Tujijenge, but that is turning a blind-eye. I refuse to have anything to do with such moneylenders, and if this behaviour is deemed acceptable by MyC4, then I no longer find MyC4 acceptable – that is my opinion, I am entitled to it, it is my money, and I will move it elsewhere. The joys of capitalism and a free press – you can vote with your wallet and then write about it. Besides, I’m a campaigner for fair pricing; I can’t turn a blind-eye to this even if I wanted to.

The argument that if MyC4 pulled out the practices would continue regardless, or that the evil moneylenders are more expensive, holds no water with me. This is the famous Grameen Foundation argument in defence of LAPO (144% APR). We’re not screwing you because someone else would screw you slightly more than we are. Some (morons) might buy this argument, it’s yet to persuade me.

But then I discovered another interesting fact. Guess who also lends through Tujijenge? Yes, our friends at Kiva. They have pumped $4.6m to this veritable institution over the last 5 years, at a reported portfolio yield (Kiva’s equivalent of an interest rate, given that it isn’t in fact a P2P this is the best they can do) of 66.1%. They do at least confirm the astonishingly low default rate of a mere 0.08%. Of course, according to the MFTransparency data there is no separate Kiva loan identified, as there is with MyC4, because there is no such a thing as a Kiva loan, a small detail that millions of naive Kivans have failed to notice over the years. The fact that a Kiva loan, provided interest free to Tujijenge, costs more to the poor recipient than a MyC4 loan, is somewhat ironic, but this will be lost on 99% of Kivans.

This, of course, brings us to the question of whether any of this has the slightest impact on the poor. Financial inclusion, triple bottom line, credit as a human right blah blah, the bottom line is that no one has yet come up with any convincing evidence that microfinance has the slightest overall impact on poverty reduction, and it is fair to say that with triple-digit interest rates this is not entirely surprising. This does not mean that all microfinance is bad. It means some is good, some is bad, on average it’s simply useless. The evidence I see here regarding this particular MFI, gathered in an hour online, suggests to me it is pretty clear in which camp Tujijenge sits, and I don’t want to have anything to do with them, or anything to do with people who support such activities.

So, I’m afraid to say, it looks like we have yet another case of an extortionate, money-grabbing MFI dressed up as a beneficial do-good saviour to the poor, sapping money from naive investors once again (and a naive government in the case of Oxfam Novib, although I was surprised to see Oikocredit are involved), screwing poor Africans for the sake of the enriching a few individuals. In short, just another typical MFI.

Obviously this is more intriguing currently, as Oxfam Novib is facing some heat from the Dutch parliament currently over mis-use of public funding. The politicians were rather concerned with tax-payer funds being used for extortionate lending practices, amongst other gripes. Maybe they will tolerate this case on the grounds that the clients got some free blood thrown into the deal? But that Oikocredit also supports this organisation is astonishing.

But, I for one will be removing my money from MyC4 unless they either cease dealing with Tujijenge or oblige them to reduce the fee to under 20%, by the end of this month. Instead I will put my money into Zidisha, a similar outfit that doesn’t exploit poor people. Are they perfect? I doubt it. My wife and I have had a sniff around them and they seem a step-up from the likes of Kiva and MyC4, the interest rates at least are reasonable – double digits, and even under 20% when all costs are considered – a positive bargain. We did $400 so far, seems to have gone ok, the site is pretty easy to use, I spoke to the CEO and she seems to have her head screwed on, which already puts her in the top 1% of this sector. But until we see the full loan process I am not forming an opinion on these folk either, but innocent until proven guilty is a cautious working assumption. The others are just guilty. I won’t earn such a decent return on Zidisha, but who cares? I’m not putting my life savings in there. But I can sleep at night knowing there isn’t some woman slaving away in some “micro-enterprise” desperately trying to boost her income by 90% just to cover the interest rate. Who knows, I might actually help her.

This is all to do with signalling. When Oikocredit or MyC4 invest in Tujijenge, or Grameen Foundation and Triple Jump etc. invest in LAPO, they justify the deals in terms of financial inclusion jargon, but at the end of the day they are rewarding extortionate money-lenders. If these funds had the courage to simply say “no, we will not give you a dime for as long as you keep exploiting the poor”, then they might actually stop exploiting the poor. Put a limit of 60% – it’s hardly a restrictive ceiling. Many (regulated) countries are perfectly able to operate at interest rates far below 60%. But, of course, this reduces profitability, and that is what they’re all after, although few admit it. If it really is impossible to lend at rates under 150% and cover costs, maybe it’s better to simply not lend? Is there really no limit? 500%? 5000%? Why will the microfinance sector not define extortion? We have all these campaigns claiming to prevent it, but they haven’t bothered to define it yet.

What is my advice to other people in this situation?

If you’ve invested in Tujijenge via Kiva, just get out of financial services altogether, they are clearly not for you. If you invested via MyC4, write them a letter threatening to pull your money out, if enough people do so they’ll panic (bad publicity and loss of income are the only two ways to prompt action, remember). If you think that lending money at these interest rates to poor, vulnerable women in Africa is actually helping them, and by implication that the bulk of academic research is incorrect and that you are correct, then good luck in your fantasy world. And if you are simply despairing of the entire sector – join the club. But before you abandon microfinance altogether, write the threatening letter, complain to someone, blog about it, write to your local newspaper, do something, anything. If you just quit nothing will improve. Start shouting loudly, if enough people join you it might actually work.

Oikocredit are being very foolish here in my opinion – they have a reasonable reputation, and currently the Dutch microfinance sector is in turmoil, with politicians sniffing around, and Oxfam Novib/Triple Jump currently the laughing stock of the sector. This is a good moment for Oikocredit to be clean as a whistle, and possibly hoover up some additional funds coming their way if the Dutch government finally acknowledges that Oxfam Novib/Triple Jump are incompetent fund managers. But they look just as questionable now. Oikocredit should immediately withdraw from Tujijenge and apologize to its donors for a minor error and clearly explain the measures they are taking to prevent this from happening again. That’s called transparency.

And finally, the Dutch government should regulate this sector immediately and extend the investigation of mis-use of public funding to Oikocredit also.

Mohammed Yunus, whom I quote frequently, summarised it succinctly.

“I never imagined that one day microcredit would give rise to its own breed of loan sharks.”

You have to laugh a little here. The alternative is to cry. We have created such a ludicrous fascination with debt and capitalism and self-help and teach-a-man-to-fish nonsense that we have actually begun to believe our own spin. Kivans, MyC4 folk and entire investment funds remain absolutely convinced that literally hundreds of millions of poor people are wondering around in developing countries over the moon with joy that they can borrow money at 100% interest a year. The fact that the majority of these imbeciles (I refer to the investors, not the poor) moan about credit card rates of 20% a year, their mortgage at 5% a year, and think that the entire nation of Spain will collapse if it has to pay more than 7% per year is mere detail to these folk. And they have an astonishing ability to ignore the actual evidence in front of them.

Is this what Orwell called “Groupthink”? Or is it what I call “Stupidity”?

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Corrupt Microfinance Players attend Conference

The list of confirmed speakers at the forthcoming Capital Markets Conference reads like a summary of the worst offending parties mentioned in my book. Perhaps not surprisingly, I was not invited to the conference, although I would have rather enjoyed firing some questions at these guys. But, given the multitudes of eager microfinance folk attending, perhaps other people may be curious to hear answers to some of these questions. The conference is managed by the generally ethical and effective Women’s World Bank – a decent bunch of women specifically aiming to promote women’s rights. Cool, of the MFIs I know within the WWB network they are generally pretty good (Xac Bank and Ujjivan are fine example), and this is an institution I largely respect. But, their principal sponsor is Citibank, and everyone dances to the tune the piper plays. Conflicts of interest perhaps?

Confirmed Speakers (and the questions I’d love to ask them)

Bob Annibale, Citi Microfinance

“Your institution has been associated with some of the worst MFIs on Earth, from SKS to Compartamos and LAPO. Your testimony to the House of Representatives suggested that you only invested in legal MFIs, and yet LAPO was very demonstrably and repeatedly described as illegal. Do you believe that by sponsoring these sorts of events that people will somehow ignore these indiscretions?”

Chuck Olson, Blue Orchard Finance

“While you were at Deutsche Bank you managed to invest in LAPO, one of the most dis-credited MFIs on the planet. You then moved to Blue Orchard, where you invested in LAPO again, despite other funds having pulled out of LAPO and the MFI finding itself on the front page of the New York Times. Finally Blue Orchard issued a false press release defending your investment in LAPO. How can we take any claims of ethics, responsible investing or transparency seriously when mentioned in the same sentence as Blue Orchard?”

Elizabeth Littlefield, Overseas Private Investment Corporation and Sandra Callison, Habitat for Humanity:

“You managed to select Triple Jump as your fund manager for the OPIC/Habitat fund. Triple Jump has been heavily criticised in a recent book, been subject of an exposé documentary in Holland, and two politicians have now asked nine questions to the Dutch parliament about mis-use of public funds. Triple Jump has failed to comment on these allegations, and OPIC is also public sector funding. Is OPIC concerned about accusations of mis-used public funding by their selected fund manager, and could you briefly explain your due diligence process that led you to select this fund manager? ”

Laura Foose, Social Performance Task Force

“Could you explain why the SPTF and the SMART Campaign have refused to include the rights of children? Even suggesting that MFIs obey the child labour laws in their countries would be a step in the right direction. Academic research is now emerging regarding the adverse effects of microfinance upon child education. Will you address this rather obvious aspect of client protection?”

Lisa Hall, Calvert Foundation

“You institution was heavily criticised in the book, suggesting with firm evidence that you were deceived by Triple Jump regarding your investment in LAPO, and yet you continue pumping money to Triple Jump. Do you honestly believe LAPO was an isolated incident?”

Mark Berryman, Deutsche Bank Global Social Investment Funds

“Does Deutsche Bank secretly regret investing in LAPO?”

Martin Heimes, responsAbility

“Did your due diligence process of LAPO extend to reading any ratings or the front page of the New York Times?”

Martin Holtmann, International Finance Corporation

“There is a rumour going round that you folk were thinking of investing in LAPO? Can you confirm this?”

Mary Ellen Iskenderian, Women’s World Banking

“WWB is a highly reputable institution. Why did you ask such a medley of institutions with highly questionable reputations to speak at your event? Not a single one of these institutions has refuted any of the charges made in the book, and the book has received support from the very highest levels of the sector. Have you read the book? What do you think of the activities described? In particular, do you believe that your main sponsor, Citi Microfinance, told the truth to the House of Representatives?”

Steve Wright, Grameen Foundation

“When your CEO, Alex Counts, defended LAPO’s interest rates (of up to 144%) on the basis that they were cheaper than a moneylender, many people considered this a farcical response. He denied the interest rates charged by LAPO on camera in the Tom Heinemann documentary, although they were subsequently proved by MFTransparency, the authority in the sector on transparent interest rates. Meanwhile Mohammad Yunus has been lecturing the world on the dangers of high interest rates, and would presumably be deeply disturbed by your open support of LAPO. What is GFUSA’s view of extortionate interest rates?”

Tumendemberel Naidorj, XacBank

“Xac Bank is one of the best MFIs on the planet, and a proud member of the WWB network. How does it feel to be in a conference with some of the worst offenders in the sector?”

Anyway, the website also says they will be Tweeting live apparently (#cmc2012), so perhaps they’ll take questions? If anyone is going to this conference, ask one of these questions, or any tough question. This is how we first put ASN-Novib’s investment in LAPO into the public domain. Try to record the question and the answer, send it to me and I’ll post it here. If these guys have earned such a platform to lecture us from, they can face some tough questions from the audience in the meantime.

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Doomsday

…. is probably how Triple Jump described the day the KRO-Reporter documentary came out. In fact the day I received the attached document (Triple Jump/Incofin letter to LAPO March 2010) was Doomsday. They now face questions in the Dutch parliament. They stand ridiculed in a documentary. The leaders of their beloved sector are abandoning them. Having worked a decade in this sector, only two people I know take Triple Jump seriously, and both work at Triple Jump. Calls for the formal regulation of the microfinance investment sector grow by the day, and Triple Jump find themselves as the central protagonist in the case. And now I hear them groaning, “Not another leaked document”. Yup, another leaked document, and they have no idea from where.

The document has been authenticated by Incofin (Ellen Wouters, Chief Legal Officer: “This morning, I checked internally with my colleagues, and this is indeed a letter that we sent to LAPO”). If it’s false, sue her. It was leaked to me by one of various insiders who have increasingly felt emboldened to speak out. Many are angry at the state of the sector, and if my book has served any purpose at all, it is that people now feel they can express their concerns about what is really happening in microfinance.

Two pages. Five bullet points. One catastrophe.

On March 5th 2010 Incofin and Triple Jump wrote to LAPO. They both knew they were in deep trouble regarding this investment. Let’s save Incofin for another day for the moment. What do they confess, inadvertently, in this document?

The document was written in response to the rating report prepared by Planet Rating. This had been requested in response to the mounting accusations against LAPO by Asad Mahmood of Deutsche Bank, and revealed all manner of problems. LAPO’s investors were desperately hoping that Planet Rating would dispel the myths about LAPO’s appalling behaviour. In fact they added salt to the wound. Interest rates of 144%, savings frauds, illegal operations, nepotism, the report reads like a microfinance crime scene.

  • First, years after their initial investment, Triple Jump pleads with LAPO to get someone other than their brother to do an audit of the company. Yes, these funds had all invested however many millions of dollars on the basis of the audit done by the brother of one of the board directors. In Nigeria. LAPO had apparently promised to get a sensible company to audit them, but had reneged on the promise. Dutch taxpayer money, the funds of Deutsche Bank’s wealthy clients, all those Kivans who had so generously pumped in $5m in $25 chunks to eradicate poverty, the ASN Bank savers and pensioners, and still no meaningful audit. It’s a joke.
  • Second, the interest rate charged. LAPO promised it would go down. But instead increased it. And not by a few basis points as we are accustomed to in Europe, but to a whopping 144%. Ooops. And ASN denied this a few weeks ago in the KRO-Reporter documentary. It’s the ASN Bank funds that Triple Jump is writing about, ASN Bank partially own Triple Jump, for Pete’s sake – at least get your stories straight!
  • Third, LAPO should stop being illegal. Well, that’s a small step in the right direction, but one wonders what the endless investors and donors in ASN Bank, Oxfam Novib, Deutsche Bank, Standard Chartered, Grameen Foundation USA, BlueOrchard, responsAbility, Incofin, Kiva, Calvert Foundation etc. would think of their beloved funds having invested in an illegal operation in the first place. We bang on about client protection principles (LAPO does those too, apparently), but surely a good starting point would be that the institution is at least legal? A minor detail that had evaded their rigorous due diligence processes.

I’m going to skip to the fifth bullet point, because I want to save the fourth for last.

  • Fifth, LAPO was caught sneaking in yet another fee to the poor. The “risk premium”, which had evaded the audit (done by the brother). Yes, as if these interest rates weren’t high enough already, even Triple Jump were alarmed by this new fee for the poor.

But the fourth point is the classic. [Drum roll] LAPO isn’t even investing this money in microfinance. As astonishing as it may sound, Triple Jump was “concerned” that LAPO had been channelling money to “affiliated LAPO organizations”. They amounted to 23% of the equity of the entire organization, and were “not in line with the core business of LAPO”.

So, all those investors in these various funds; those loyal Dutch taxpayers; the ever-generous Dutch government; those hordes of Kivans desperate to save the world from poverty, had all been pumping money to an organisation that wasn’t even doing microfinance! Where was the money going? Who knows? Triple Jump don’t hint at this, and let’s face it, it’s pretty clear they don’t know their **** from their elbow. They were shooting in the dark from the outset on this deal, duped by a rather clever Nigerian family, and ended up looking so ridiculous that it remains a mystery to me that the Dutch police haven’t arrested them yet. Then we have their board chairman, the charismatic Ab Engelsman (also of ASN Bank and Oikocredit, alas), telling KRO-Reporter (only a few weeks ago) that LAPO never deceived them, and if he had his time again, he’d still invest in LAPO. The guy is head of the Netherland Microfinance Platform, and this letter was written by Triple Jump! We have Calvert Foundation stating repeatedly that they “stand by their investment in LAPO”. Grameen Foundation reckons that rates of 144% are perfectly reasonable because some money lender is apparently a little more pricey. Kiva don’t care in the slightest what interest rates are charged to the poor (24%, 126%, it’s all the same to them, the Kivans will never notice). Deutsche , BlueOrchard, Citi and responsAbility are salivating at the sight of such massive operating margins, albeit originating from the hard work of exploited, vulnerable poor folk. Oxfam Novib have no idea what day of the week it is, and openly contradict the tripe spewed by their partner ASN Bank. Incofin are speechless that they managed to make such a catastrophic mistake. Schwaab Foundation handed these jesters (LAPO, not Triple Jump) an award shortly after they suffered the first ever rating withdrawal in microfinance history and landed on the front page of the NYT. And the CEO of LAPO just pocketed 12% of the equity of the company having enslaved the best part of a million people in debt.

These people should go to prison. Mis-use of public funding, deception, fraud, corruption, take your pick.

The problem is endemic. The microfinance investment funds are largely fraudulent. They tarnish the reputation of the few good players remaining. Microfinance may or may not be a flawed concept, but the practice of microfinance facilitated by these funds is totally flawed.

So, if you’re a Dutch tax-payer – refuse to pay your taxes until Triple Jump is closed down and your microfinance sector is regulated by thinking, ethical adults. Holland has a golden opportunity to lead the way here, don’t blow it. If you’re a Kivan, go back to school. If you’re an ASN investor, put your money under the mattress instead. If you accidentally invested in Citi, Deutsche, BlueOrchard, responsAbility, Incofin or Standard Chartered, ask for it back toute suite. If you donated to Oxfam Novib or Grameen Foundation, sue them. And if you’re the Dutch regulator, get out of bed.

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ASN Bank’s “Ethical” Microfinance

ASN Bank was badly implicated in my book. They failed to make a single comment until KRO-Reporter exposed their activities on September 28th 2012. For anyone still labouring under the belief that this is an ethical bank, watch the documentary, read the book, and read their lame response (Dutch available here, English below). Not only do they fail to answer any of the questions sensibly, but they avoid the central claims of the book with painstaking precision. Below I provide a transcript of the Q&A between ASN Bank and KRO-Reporter (my translation) and my comments.

Triple Jump had previously attempted to refute the claims in the book, privately – no public comment to date. Noted Indian microfinance expert Ramesh Arunachalam (author of the definitive text on Indian microfinance) published their response, which I then annihilated. It appears these Dutch players don’t really know how to answer the questions they now face. The documentary has already led to nine questions addressed to the Dutch government, which I will address in a subsequent post. The pressure is mounting on ASN Bank, Triple Jump and Oxfam Novib. They better get used to facing questions.

KRO-Reporter introduction:
ASN Bank, with the ASN-Novib Microcredit Fund that invests in MFIs, chose not to respond to the findings of KRO-Reporter on camera. However, the bank was willing to reply in writing to questions.

KRO-Reporter question:
On 17 April 2009, Godwin Ehigiamusoe from  LAPO [Nigerian microfinance institution] was a guest speaker at a meeting of ASN investment funds in the Beurs van Berlage in Amsterdam. The meeting concluded with a question and answer session. From the audience came the following question:

“The essential battle is to lift the poor out of poverty, and I think everyone in this room trusts their money with the ASN Novib fund is a good cause. Now if you actually look at the actual cost that LAPO is charging poor Nigerian women you will see that this is approximately 110 percent per year when you consider all the costs. (….) So LAPO is basically one of the most expensive MFI’s that there is, and one of the most profitable. So my question to all or you is: Is poverty alleviation really happening at these interest rates?”

The report of this meeting on the website of ASN Bank states that “the meeting ended with a lively question and answer session.” About the question quoted above, however, there is no mention in the report on the website. Why not?

ASN Bank answer:
ASN Bank provides on its website a summary report of the meeting of the ASN Investment Funds. This meeting is attended by relevant and critical investors / participants of the various funds. Also at the meeting of the ASN-Novib Microcredit Fund there are therefore always many critical questions, including on the interest rates that the clients of MFIs pay. This one question is no exception. In addition, all minutes of meetings are retrievable for participants / investors. The report is thus intended to provide a general impression, the minutes to give a full report on all parts and questions discussed.

Hugh comment: The minutes were censored because ASN Bank had been caught red-handed exploiting the poor. The question was extremely embarrassing for ASN Bank at the time – I was there, I know. It remains extremely embarrassing for them to this day. However, this was alas the beginning of the criticisms against Holland’s leading “ethical” bank. The original question can be heard in the documentary, or on my website.

 
KRO-Reporter question:
A little less than three months after the said meeting in the July issue of Spaarmotief [ASN Bank promotional magazine for investors] appears an interview with Mark of Doesburgh, director of Triple Jump, the organization that on behalf of the ASN-Novib Microcredit Fund gave a loan of 1 million to the Nigerian bank LAPO. The question of ASNs Spaarmotief reads: “How much interest do borrowers pay?” To which van Doesburgh answers: “That is quite high, typically 25 to 30 percent.”

ASN Bank holds transparency in high esteem. Spaarmotief is one of the main channels of communication between the bank and its clients. Would it not have been, in light of that which was discussed at the meeting of April 2009, more honest if Spaarmotief had reported that sometimes there are interest rates above 100 percent? Or did ASN Bank have no knowledge of the level of interest that LAPO was charging its borrowers? If ASN Bank was aware of this, when and how, did ASN Bank inform participants in the ASN-Novib Microcredit Fund?

ASN Bank answer:
The ASN-Novib Microcredit Fund is informed about interest rates by Triple Jump, even at that time in the case of LAPO. We understand that Van Doesburgh refers to an average rate here. That average rate at that time was based on a calculation of 555 MFIs. For a balanced picture, as was reported, he has not referred to a lower interest rate or higher interest rate.

Hugh comment: Mark van Doesburgh, CEO of Triple Jump, is yet to produce the original credit committee documents presented to ASN Bank. Nor have ASN Bank. In these documents it is interesting to observe the stated interest rates that they claimed LAPO was charging, which had been confirmed by two previous ratings by an independent rating agency (MicroRate) and were confirmed by two additional ratings performed by a separate rating agency shortly afterwards. The last rating quoted a report by a US-based NGO called MFTransprency, whose sole focus is reporting accurate interest rates. MFTransparency confirmed the interest rates reached as high as 144%. ASN Bank were well aware of these interest rates, as I had informed them in writing. To suggest they were unaware of the interest rates charged by LAPO defies all demonstrable evidence. Oxfam Novib, their partner in the ASN Novib fund, openly acknowledge this. Triple Jump was deliberately attempting to cover up the real interest rates charged by LAPO with full knowledge of senior management at ASN Bank. When the New York Times subsequently investigated LAPO and visited them on-site, their front-page article confirmed a current interest rate of 126%. A number of investors pulled out of LAPO as a consequence of this revelation. Not ASN Bank.

But, are we to interpret from ASN Bank’s answer that they were fully aware of the actual interest rates charged by LAPO? If so, this is perhaps more worrying still. They approved the investment, and invited the LAPO CEO to Holland as a guest speaker, fully aware of the exploitation taking place. If they were fully aware, then this has far-reaching implications for the Dutch government. Presumably Oxfam Novib were also fully aware (they co-formed the fund), and thus Dutch public sector funding was knowingly provided to LAPO despite these interest rates? This is a specific question asked by the politicians.

ASN Bank answer (cont’d):
To participants in the microcredit fund it is explained in every way – from the website of ASN Bank to the customer magazine – that microcredit is not a panacea, but that it can be a first step towards a better life for the poorest. That too high interest rates herewith can be a problem, is then taken and explained. The many critical questions that were raised and are raised at the general meeting of shareholders are a direct result of this.

Hugh comment: nonsense. Where is a single public acknowledgement of the interest rates charged by LAPO? That Triple Jump knew these clearly is well-known. That ASN Bank and Oxfam Novib knew these is well known. When and where did ASN Bank inform their investors that funds were being on-lent to poor Nigerian women at rates of 126%? When and where did Oxfam Novib advise their donors or the Dutch government that their funds were being used in such a manner? Note that these players are all signatories of the SMART Campaign. The third client protection principle relates specifically to transparent pricing, the fourth to affordable credit.

 
KRO-Reporter question:
How does ASN Bank in retrospect judge the loan of 1 million from the ASN-Novib Microcredit Fund to LAPO now that it is clear that this Nigerian MFI gives out loans with interest rates which were calculated as  126 percent (Report Planet Rating 2009) to 144 percent (report MFTransparancy / Chuck Waterfield 2009)?

ASN Bank answer:
Microfinance is a young industry where many actors have learned their lessons. That is the same for ASN Bank as for other investment funds. Triple Jump back in 2009 together with other investors took the initiative to request LAPO in writing to improve a number of things, to which LAPO has responded (including a substantial reduction in the interest rate).

Hugh comment: This is factually false. LAPO did decrease its interest rates, but it increased other costs to the client that led to an overall increase in the cost of capital to the poor. The exact description in the Planet Rating report states: “The decrease in interest rates coupled with the increase in the level of cash collateral, resulted in an increase in the Effective Interest Rate (EIR) for the clients to 125.9 percent from 114.3 percent.” This point is explicitly acknowledged by Oxfam Novib in the documentary, although ASN Bank deny it here, in writing. Or were they unaware of even a publicly rated rating report?

ASN Bank answer (cont’d):

In a broader sense, since then, in collaboration with many other actors, models and principles have been designed to promote transparency and protect customers. This is done by measuring the social performance of MFIs where Triple Jump is one of the forerunners in  (tailoring products to the needs of the customer, the range of women and customers in rural areas, and meeting the “Client Protection Principles “- seven principles to treat clients of MFIs in a transparent, respectful and responsible way). Triple Jump was also one of the co-financiers at the start of MFTransparency, which provides transparency on the effective interest rate to end customers.

Hugh comment: Triple Jump did indeed finance MFTransparency, who are precisely the same institution that ironically proved the elevated interest rates charged by LAPO in 2011 reaching 144%. Regarding the social performance of LAPO, the reports repeatedly mention chronic client desertion and no social impact. It is true that these institutions endorsed the Client Protection Principles. It does not appear true that they enforced them

ASN Bank answer (cont’d):
In this regard, since the end of the loan in 2009 LAPO has changed much, especially because of  the realization that things could be done better. Also at LAPO itself by the way, because they are now regarded as one of the better MFIs in Africa. LAPO from then stood at the beginning of its development, and there were clearly some issues that needed to be improved. But those that want to help the world advance, must show courage, accept that some things turn out differently than one had hoped and draw the right lessons.

Hugh comment: LAPO has not changed much and ASN Bank pulled out of LAPO, despite it now apparently being one of the better MFIs in Africa. The interest rates remain some of the highest on Earth for a regulated bank, and abhorrent to most investors, most likely including ASN Bank investors who were deliberately misled by their bank. LAPO is not considered as one of the best banks in Africa, but as one of the most embarrassing cases of open exploitation the poor. It has been the subject of documentaries, books, featured in numerous articles, and generally considered a disgrace in the sector.

However, moving away from the activities of LAPO, the more interesting questions centres around ASN Bank itself.

ASN Bank was fully aware of the activities of LAPO prior to the AGM, and prior to the disclosures made in the book and documentary. It selected a questionable fund manager, Triple Jump, which remains managed to this day by two former Oxfam Novib staff member. The chairman of the board of Triple Jump is Ab Engelsman, former head of fund management at ASN Bank, chairman of the board of ASN Bank Foundation, as well as other senior posts. ASN Bank is a shareholder of Triple Jump, of course. The person who wrote the questionable Triple Jump credit committee documents presented to the ASN-Novib microfinance fund now works at…. ASN Bank. She also wrote the document presented by Triple Jump to Calvert Foundation successfully encouraging them to also invest in LAPO.

Ironically, if one examines what Oxfam Novib state about the investment in LAPO by the ASN-Novib fund, the picture is more clear. Theo Bouma, CEO of Oxfam Novib, specifically acknowledges that LAPO lied to Oxfam Novib regarding the interest rates, a claim that ASN Bank now deny, despite these being co-owners of the same fund.

The Dutch public have been exploited as much as the Nigerian poor. Oxfam Novib had the courage to admit incompetence, but ASN Bank continue to defend their integrity. The losers of this fraud are the Dutch tax-payer, the investors of ASN Bank, and the Dutch government. These are questionable and deceptive actors that should fall under the full legal scrutiny of the Dutch financial sector regulator, who has so far done nothing to regulate this sector. The future Queen of Holland, Princess Maxima, is the appointed spokesperson for the Dutch microfinance sector and has not made a single comment on this case, despite the activities in question taking place under her watch. It is therefore shameful, but also a source of hope, that two Dutch politicians have had the courage to formally demand answers to these accusations in the Dutch parliament.

According to the 2011 rating report, LAPO converted from an NGO to a private company. It had grown thanks in large part to Dutch public sector funding, provided by the Dutch tax-payer. When it converted to a private company, 12% of the shares were given to the CEO, Godwin Ehigiamusoe, who is a direct beneficiary of the generosity of the Dutch tax-payer. It can be stated no more clearly: Dutch tax-payers have been deceived into contributing to the private wealth of a corrupt Nigerian bank in the full knowledge of ASN Bank and Triple Jump. Well intentioned Dutch savers and pensioners invested in the ASN-Novib fund hoping to alleviate poverty. In fact their funds were used to exploit the poor with extortionate interest rates, enrich individual people, and done so in the full knowledge of the intermediaries they trusted. The Dutch government has remained a passive observer in this process, up until this point. The simple reason why microfinance has failed to produce any tangible impact upon poverty eradication is largely due to the fact that institutions such as ASN Bank and Triple Jump have chosen personal enrichment and exploitation of the poor over their stated developmental goals, and no regulator has cared to look over their shoulder.

My simple advice to any Dutch person reading this blog is as follows:

  1. If you are an investor or account holder at ASN Bank, withdraw your funds immediately, this is an unethical and deceptive institution of questionable integrity. They are willing to deceive you without hesitation, as clearly demonstrated and not actually refuted even by ASN Bank. If you would like to issue a formal complaint to ASN Bank, or demand answers to these claims, this is the link.
  2. If you have ever donated funds to Oxfam Novib, demand a prompt response to these allegations, without evading the obvious questions as ASN Bank has attempted. I could not find a complaints procedure on the Oxfam Novib website (despite this being one of the client protection principles they espouse for their MFI investments).
  3. Withdraw any funds from Triple Jump.
  4. Complain to your local politician, regardless of your political standpoint, about misappropriation of Dutch public sector funding in microfinance and the appalling acceptance of exploitative interest rates charged to the poor.
  5. Demand that you future Queen, Princess Maxima, takes a concerted stance against such activities.
  6. Insist upon full, formal, financial regulation of the Dutch microfinance sector.

A central premise of my book is that there is no means to ensure that the agents we trust to invest funds on our behalf for the benefit of the poor act in either our best interests or those of the poor. There is no practical regulator of microfinance funds in Holland. There is no means to obtain an independent rating of microfinance funds themselves. And yet there is substantial evidence of these funds acting inappropriately. When academics, journalists and practitioners criticize microfinance for “not working”, to what extent is this a problem with the microfinance model, and to what extent is this the fault of the intermediaries standing between us and the poor? This remains an open question, but my opinion is that these funds need to be regulated immediately, and the case of the troika of ASN Bank/Oxfam Novib/Triple Jump presents a clear case of why this is so urgently required.

In the event that ASN Bank and Oxfam Novib wish to continue investing in microfinance, my advice would be to select a better fund manager that does not engage in these activities. Holland has a number of fund managers, and not all should be tainted with the same brush as the troika. As I repeat on numerous occasions in my book, there are good and bad microfinance banks, as there are fund managers and P2P organisations. But as long as we accept an opaque, non-transparent and unregulated sector there is no means for the tax-payer, investor, saver, pensioner or government to distinguish between the good and the bad. And in the meantime the poor will continue to suffer under these practices, and the entire microfinance sector will be discredited by a few rogue operators. That would be a pity.

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Just Another Critical Microfinance Documentary?

Perhaps unsurprisingly I rather enjoyed the KRO-Reporter documentary. I won’t go through it in detail, it speaks for itself. That something is deeply wrong in the sector is beyond dispute. Anyone who still denies this is living in cuckoo land.

That large scale exploitation of the poor is taking place is a pity, but Chuck Waterfield’s comment was quite astounding, from a veteran microfinance practitioner:

“There’s 4 billion people living on less than 2 dollars a day. That’s [] two thirds of the world’s population. And the rich are very small, the very pinnacle of this pyramid. Some of what is happening in microfinance right now is a transfer of wealth, not the old-school ‘help the poor’ send money down to the bottom of the pyramid. We see a transfer of wealth from the bottom of the pyramid up to the very very top 1% of the pyramid. The rich getting richer off the very poorest in the world.”

There we have it, in a nutshell – welcome to commercial microfinance, the salvation of the poor! He’s referring to the the IPOs, the Holy Grail of the sector, what many of these MFIs are striving for, with their investors salivating in the background. This is the direction some are heading in and we all know it. Neither Chuck nor David nor I not anyone credible is suggesting all microfinance is bad, but concern is mounting over that portion which is.

Since the broadcast two Dutch politicians have asked questions to their government about what on Earth is going on in the Dutch microfinance sector, specifically with public funding. A valid question. Why didn’t the Dutch ambassador for microfinance, Princess Maxima, raise this issue? She hasn’t commented on the sorry state of her microfinance sector, with three of the largest institutions, Oxfam Novib, Triple Jump and ASN Bank looking frankly ridiculous, and instead politicians are now intervening. Surely she watched this documentary – it had her name in the title and was widely advertised?

Triple Jump themselves can’t be too pleased with this. I would love to have been a fly on the wall when their posse arrived in Barbados for the ForoMic (Latin America’s principle back-slapping microfinance conference for investors to hob-nob with one another and hatch unsophisticated plans to exploit more people and boost returns). The documentary aired just as things were getting started, publicly exposing a microfinance investment fund to a degree that is, as yet, unprecedented in the sector.

The microfinance funds congregating in Barbados must have been thinking “It’s not great for Triple Jump, but hey, they got caught once, could’ve happened to any of us”. Well, first of all, has it only happened once? Do we think really LAPO was an isolated case? As the Dutch politicians start sniffing around I predict that more dirt will emerge, as people start demanding answers to tough questions. Let’s see where else Triple Jump invested government funds. Let’s ask what other extortionate interest rates are being charged by Triple Jump investments and compare that to the information neatly presented to ASN Bank and Oxfam Novib. This ain’t over yet.

And what do the Americans think of Triple Jump managing their OPIC/Habitat fund? Are they convinced that the Dutch regulator will be keeping a close eye on their capital, catapuling people out of poverty by the dozen, in light of this emerging evidence?

The remainder of the documentary discusses a number of issues raised in my book specifically relevant to Holland. The broad impression is that microfinance is not all bad, but some applications of it are bad, and no one appears to be doing much about it.

So then we come to my favourite bit of the documentary. The producer asks the head of Oxfam Novib what he reckons about LAPO’s interest rates of 144%. Initially he suggests interest rates don’t actually matter. Does this guy not have a mortgage or a credit card? A slightly bizarre stance, but he swiftly changes his mind with the classic argument that if there is someone charging even higher rates, then 144% is ok, a logic pioneered by Grameen Foundation USA. He clearly has no idea what he is talking about. One can only assume that he doesn’t know that LAPO is incredibly profitable and suffers a chronic client desertion rate, as otherwise he is also in the land of the fairies – a serious concern given the amount of Dutch tax-payer money he apparently manages.

But then he begrudginly admits 144% is too high, and that they embarked on a failed attempt to encourage LAPO to reduce rates. LAPO told Oxfam Novib that they had reduced the rates, but this turned out to be a lie. Ooops.

Our friend Bouman fails to address two rather awkward issues. First, they had known about LAPO’s interest rates since at least 2007. Bruno Molijn, another Oxfam Novib veteran, had stormed into Triple Jump furious about these rates amongst other deceptions that Triple Jump had managed to present to him, but which were subsequently covered-up, until recently.

Maybe Bouman was unaware of all this? He should read my book to find out what is actually going on at Oxfam Novib. But what about the fact that his trusted fund manager, Triple Jump, openly stated to its investors in their newsletter that the rates charged by their MFIs were a mere 25% to 30%, shortly after they were revealed openly in the AGM of the ASN-Novib fund? Ooops, he must have missed that also.

Until this point Oxfam Novib simply look incompetenent, but then comes the tour de force, Ab Engelsman. He bounds in like a locomotive train. Apparently one must first look at the income of an MFI prior to the interest rates the poor are paying – debatable, but when LAPO was so visibly profitable, shouldn’t that have rung an alarm bell immediately? Where did he think this profit was coming from?

Then Engelsman changes his mind, in fact the clients’ needs do come first. A slip of the tongue perhaps? Engelsman’s logic runs as follows: because the repayment rates were high, the clients must be benefitting. So why were they fleeing the institution in droves? It’s apparently only us in the west that have an ethical problem with extortionate interest rates. Oxfam Novib had just stated that LAPO had lied to them, as proved fairly succinctly in an independent rating report by Planet Rating that Bouman referred to. So the producer asks Englesman if he feels they were screwed by LAPO?

“No, I personally don’t. As Triple Jump, I also think not. No.”

(KRO-Reporter)

“Would you, with the knowledge you have now, again provide a loan to LAPO?”

(Engelsman)

“Not to the LAPO as it was back then, but yes to the current LAPO.”

There is neither the faintest attempt to get their stories straight, nor to apply logic in his responses. LAPO did not screw Triple Jump apparently, although Oxfam Novib disagree, so why did Triple Jump pull out of LAPO? And if Engelsman is correct, and LAPO had not screwed them, he concedes that he would not invest in “LAPO as it was back then”. Why not?

But now he would invest in LAPO. It’s just non-sensical. There’s no need for any forensic analysis of these comments, they defy the basic laws of logic.

So, an institution that has lied to investors, exploited hundreds of thousands of poor African women, operated illegally for years, is riddled with nepotism and frauds, suffered the first ever rating withdawal in microfinance history, boasts massive client desertion and been the subject of untold controversy blighting the entire microfinance sector is, in Engelsman’s informed opinion, ripe for a Triple Jump investment using public and private sector funding. I am not sure what one can say in response to this. But I am not surprised the politicians are asking questions.

In fact, I have a few suggestions to improve this mess. Firstly, Engelsman should urgently reconsider his position as chairman of the board of Triple Jump. Alas he is also head of the Netherlands Microfinance Platform, a position he should also review. The relatively ethical fund Oikocredit also has him sitting on their board too – they should resolve this immediately. And he sits on the ASN Foundation board also, but that’s of less concern – they only squander their own money.

Hopefully, if the Dutch have the slightest desire to clean up their sector, they need to put sensible people in charge of these institutions who are willing and able to clean up the mess and be a little more transparent in their operations.

But he’s not the only problem. Triple Jump isn’t going to clean up its act simply because it has a new chairman. ASN Bank and Oxfam Novib should review their choice of fund manager as soon as possible, appologise for their previous mistakes, and attempt to re-brand themselves with some actual ethical criteria. ASN Bank has a wide choice of fund managers to chose from in Holland, some of which are actually quite competent. The Dutch government should intervene, and threaten to cut public funding to Oxfam Novib unless they select a competent fund manager. Simple as that.

Engelsman will go, but Triple Jump will stay. It will be carefully brushed under the carpet, perhaps a little slap on the wrist. Of course Maxima is not going to say anything – what can she do? Admit that a major part of the entire Dutch microfinance sector has been operating “opaquely” under her watch? A future queen of Holland cannot make such an admission. The politicians may be able to increase the heat a little, but will they actually prompt change amongst the Triple Jump/ASN Bank/Oxfam Novib clique? I hope so.

Well done KRO-Reporter for rocking the boat.

We’ve created a monster. It has inertia. No one wants to rock the boat any further. So I will.

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